Call handling.Greeting as per company standard scale.Communication with all related managements of Customer Care department.Dealing with customersGiven information about offers, promotions and services of company.First resolution of customer’s problemOperating in systems like: CVBS, NGCC, CDR, OTA, CRBT, Ask me, VC and Knowledge base.Preparing of Daily promotion report for team leader and supervisor.Up selling in case that customer researches any better promotion or call rate discount.Cross selling at the end of call.TTS ( Trouble Ticket Service) of customer to technical department ( Back Office)Achieve the average of calls as per everyday target.Support and provide superior service via phones.Use questioning and listening skills that support effective telephone communication.Understand the impact of attitude in handling calls professionally.Effectively deal with job stress, angry callers, and upset customers.Apply the proper telephone etiquette to satisfy various customer situations.Apply appropriate actions to effectively control telephone call.Identify a voice skills and how to enhance a good telephone presentation.Meets communications to customers.Display time flexibility towards shifts as per work floor requirements.