Technical Support Engineer
CurrentI am working here as a technical support engineer. Responsibilities Handled:================☛ Network monitoring through Orion, Cacti, NMS, Mailx, Nagios server Troubleshooting & Ticketing & Installing various applications and programs for end users.☛ Second level support at Client and pop end regarding data, internet and services.☛ Providing Second level Support to Corporate and POP end☛ Configure Cisco, Mikrotik Router and Switch Troubleshooting routine problems and maintenance of servers.☛ Establish different types of data and internet connection using Dynamic protocol • Troubleshooting and rectification of access network issues in coordination with NOC.☛ Troubleshoot & rectify corporate and Broadband customer issues.☛ Client support through phone and mail.