Hasitha Herath Email & Phone Number

Vaughan, Ontario, Canada

• In my current role, I ensure compliance with legal standards and company policies. My focus on exceptional service drives customer satisfaction, while I maintain our facility to the highest standards.
• Provide outstanding customer service by addressing inquiries related to rentals and tenant issues.
• Ensure the office and property are maintained in a neat, clean, and secure condition, while keeping storage units rent-ready.
• Process payments accurately, maintain a precise petty cash log, and prepare daily bank deposits.
• Oversee sales, marketing, occupancy, and delinquency management to optimize facility performance.
• Implement effective advertising and promotional strategies to maintain high occupancy levels, as approved by management.

Oakville, Ontario, Canada

• Prepare and present meals for residents, ensuring adherence to dietary preferences and nutritional guidelines.
• Monitor and enhance resident satisfaction with meal service through regular feedback and engagement.
• Address concerns raised by residents or family members promptly, taking appropriate action within my authority or escalating to the Food Services Manager as necessary.
• Execute set-up, service, and tear-down operations for booked catering events, ensuring a seamless experience for all attendees.
• Communicate effectively and courteously with residents, family members, visitors, and volunteers, fostering a positive and professional atmosphere.
• Uphold a strong commitment to customer service excellence, projecting a welcoming and attentive image at all times.

Colombo, Western, Sri Lanka

In my position as a Human Resource Business Partner, I defined and executed the annual HR plan, embedding strategic alignment to drive business objectives across various units. I established a high-impact culture of continuous HR optimization, partnering closely with senior leadership to ensure cohesive practices across departments. I crafted and.

• Throughout my career at Serendib Leisure Management, I conducted comprehensive HR trends analysis to guide strategic decisions and support organizational objectives. I led talent acquisition and manpower planning to.
• Led quarantine operations during COVID-19, successfully transforming business model to maintain operations under new health regulations.
• Selected for Hemas Future Leaders Program, demonstrating potential for ascending to top management in five-year trajectory.
• Completed the “Management Training Program” in Osaka, Japan, earning certificate and enhancing international HR management skills.
• Successfully implemented HRIS system, streamlining HR operations and data management.
• Achieved notable increase in employee engagement scores from 62% to 80%, reflecting committed and motivated workforce.

• Labour department correspondences & Arbitrations.
• Streamline HR processes (SLML & Hotels)
• Preparing Management Reports (HR)
• Succession Planning.
• Managing HRIS (hSenid & Success Factors).
• Develop competency framework and mapping.

• Assist to prepare and follow budgets for recruitment and HR operations.
• Hotel preopening recruitment.
• Assist to initiate cost effective recruitment methods.
• Assist to serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Assist to bridge the horizontal and vertical communication gaps in the organization.
• Assist to liaise with hotel GM’s/ RM’s and HRM’s on HR operational issues.

• Assist to prepare and follow budgets for recruitment and HR operations.
• Hotel preopening recruitment.
• Assist to initiate cost effective recruitment methods.
• Assist to serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Assist to bridge the horizontal and vertical communication gaps in the organization.
• Assist to liaise with hotel GM’s/ RM’s and HRM’s on HR operational issues.

• Working with the strategic plans of the company.
• Handling the Recruitment process.
• Performance Management.
• Handling EPF and ETF matters.
• Maintaining Personal Files.
• Exit Interviews.

• Training & Development.
• Handling the Recruitment process.
• Maintaining Personal files.
• Performance management.
• Representing the Company at the Labour Tribunal.
• Visiting the Central Bank for EPF matters.

Masters In Business Administration (Mba), Merit

Pqhrm, Human Resources

PQHRM

A/Ll, Commerce

Advanced Level 2008, Commerce

Activities and Societies: Member of the school 1st XI Hockey Team (Awarded with School Senior Colours) Toured Malaysia for the Pesta Hoki.

O/L