Hasitha Herath Email & Phone Number

Vaughan, Ontario, Canada

In my current role, I ensure compliance with legal standards and company policies. My focus on exceptional service drives customer satisfaction, while I maintain our facility to the highest standards.• Provide outstanding customer service by addressing inquiries related to rentals and tenant issues.• Ensure the office and property are maintained in a neat, clean, and secure condition, while keeping storage units rent-ready.• Process payments accurately, maintain a precise petty cash log, and prepare daily bank deposits.• Oversee sales, marketing, occupancy, and delinquency management to optimize facility performance.• Implement effective advertising and promotional strategies to maintain high occupancy levels, as approved by management.• Proactively assess and resolve customer concerns, handling inquiries in a professional manner.• Conduct tours of self-storage units, facilitate rentals, and maintain an inventory of moving and packing supplies.• Collaborate effectively with management and colleagues to enhance operational efficiency.• Prepare units for auction and manage vacated units in compliance with legal requirements and company policies.• Demonstrate a self-starting attitude with strong sales skills and a focus on customer service excellence.• Work collaboratively in a team-oriented environment, contributing to a positive workplace culture.• Maintain a detail-oriented approach and ensuring cleanliness throughout the facility.• Adapt to evolving processes, standards, and technologies with ease.

Oakville, Ontario, Canada

• Prepare and present meals for residents, ensuring adherence to dietary preferences and nutritional guidelines.• Monitor and enhance resident satisfaction with meal service through regular feedback and engagement.• Address concerns raised by residents or family members promptly, taking appropriate action within my authority or escalating to the Food Services Manager as necessary.• Execute set-up, service, and tear-down operations for booked catering events, ensuring a seamless experience for all attendees.• Communicate effectively and courteously with residents, family members, visitors, and volunteers, fostering a positive and professional atmosphere.• Uphold a strong commitment to customer service excellence, projecting a welcoming and attentive image at all times.

Colombo, Western, Sri Lanka

In my position as a Human Resource Business Partner, I defined and executed the annual HR plan, embedding strategic alignment to drive business objectives across various units. I established a high-impact culture of continuous HR optimization, partnering closely with senior leadership to ensure cohesive practices across departments. I crafted and instituted HR policies tailored to business and industry requirements, reinforcing our organizational vision, mission, and values. My focus on succession and retention strategies for critical roles ensured the identification and fulfillment of key staff training needs, while I managed employee relations to promote engagement in line with company values.Here are the achievements from this role:* Cut manpower costs by 60% through precise budget structuring and efficient incentive management, delivering substantial financial savings.* Acted as strategic advisor and coach to senior management, supporting the creation of lean, multi-skilled workforce.* Achieved significant reduction in manpower costs from AED 25M to AED 10M by restructuring company operations in response to external economic changes.* Formulated performance-based incentive schemes in collaboration with department heads, resulting in increased revenue.

Throughout my career at Serendib Leisure Management, I conducted comprehensive HR trends analysis to guide strategic decisions and support organizational objectives. I led talent acquisition and manpower planning to align our workforce with business needs. I ensured HRIS system integrity and compliance with sector standards, proactively addressing and resolving all identified issues swiftly. Additionally, I enhanced organizational clarity by refining and modernizing Role Clarifications (RCs) and Job Descriptions (JDs) across all levels, ensuring timely alignment with structural needs. My efforts improved staff productivity through advanced performance management, succession planning, and competency metric development.The values delivered in this role were:Spearheaded comprehensive pre-opening hiring strategy for Anantara Tangalle, prestigious 5-star property under Minor International Group.● Led quarantine operations during COVID-19, successfully transforming business model to maintain operations under new health regulations.● Selected for Hemas Future Leaders Program, demonstrating potential for ascending to top management in five-year trajectory.● Completed the “Management Training Program” in Osaka, Japan, earning certificate and enhancing international HR management skills.● Successfully implemented HRIS system, streamlining HR operations and data management.● Achieved notable increase in employee engagement scores from 62% to 80%, reflecting committed and motivated workforce.● Received a Special Recognition Award for Talent Acquisition at 2015 Serendib Leisure Awards for driving highly effective recruitment campaign for Anantara Peace Haven Tangalle Resort.

• Labour department correspondences & Arbitrations.• Streamline HR processes (SLML & Hotels)• Preparing Management Reports (HR)• Succession Planning.• Managing HRIS (hSenid & Success Factors). • Develop competency framework and mapping.• Grievance handling.• HR Risk Management• Employee Job Descriptions & Grading’s• Employee Corporate communication• Coordinate Performance Appraisal- SLML and Executive staff• Prepare and follow budgets for recruitment and HR operations.• Hotel Pre - Opening recruitment.• Initiate cost effective recruitment methods.• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. • Bridge the horizontal and vertical communication gaps in the organization. to liaise with hotel GM’s/ RM’s and HRM’s on HR operational issues.• Drafting vacancy advertisements, short listing CVs, calling for interviews, coordinating interviews and liaising with hotels.• Arrange and liaise with the tourism department and immigration & emigration department for expat’s visa related matters.• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to staffing, labour (Industrial) relations, and employee relations.• Maintain records and compile statistical reports concerning manpower planning and recruitment.• Assure HR operations are carried out as for the policies and procedures of the company.• Maintain a talent database for smooth replacement of the key vacancies.• Identifying and implement new recruitment techniques.• Identifying and develop new talent development methods.• Employee engagement activities of the company.• Participate for the employee engagement activities of the hotels.

• Assist to prepare and follow budgets for recruitment and HR operations.• Hotel preopening recruitment.• Assist to initiate cost effective recruitment methods.• Assist to serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. • Assist to bridge the horizontal and vertical communication gaps in the organization.• Assist to liaise with hotel GM’s/ RM’s and HRM’s on HR operational issues.• Drafting vacancy advertisements, short listing CVs, calling for interviews, coordinating interviews and liaising with hotels.• Arrange and liaise with the tourism department and immigration & emigration department for expat’s visa related matters.• Assist to plan, direct, supervise, and coordinate work activities of subordinates and staff relating to staffing, labour (Industrial) relations, and employee relations.• Assist to maintain records and compile statistical reports concerning manpower planning and recruitment.• Assist to assure HR operations are carried out as for the policies and procedures of the company.• Assist to maintain a talent database for smooth replacement of the key vacancies.• Identifying and implement new recruitment techniques.• Identifying and develop new talent development methods.• Assist in employee engagement activities of the company.• Participate for the employee engagement activities of the hotels.

• Assist to prepare and follow budgets for recruitment and HR operations.• Hotel preopening recruitment.• Assist to initiate cost effective recruitment methods.• Assist to serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. • Assist to bridge the horizontal and vertical communication gaps in the organization.• Assist to liaise with hotel GM’s/ RM’s and HRM’s on HR operational issues.• Drafting vacancy advertisements, short listing CVs, calling for interviews, coordinating interviews and liaising with hotels.• Arrange and liaise with the tourism department and immigration & emigration department for expat’s visa related matters.• Assist to plan, direct, supervise, and coordinate work activities of subordinates and staff relating to staffing, labour (Industrial) relations, and employee relations.• Assist to maintain records and compile statistical reports concerning manpower planning and recruitment.• Assist to assure HR operations are carried out as for the policies and procedures of the company.• Assist to maintain a talent database for smooth replacement of the key vacancies.• Identifying and implement new recruitment techniques.• Identifying and develop new talent development methods.• Assist in employee engagement activities of the company.• Participate for the employee engagement activities of the hotels.

• Working with the strategic plans of the company.• Handling the Recruitment process.• Performance Management.• Handling EPF and ETF matters.• Maintaining Personal Files.• Exit Interviews.• Purchasing.• Handling traveling claims of Medical Delegates and Sales Representatives.• Handling the payroll• Handling the Incentives Scheme.• Building Maintenance matters.• Handling the Veterinary Tenders.• Auditing the stocks in the Main Stores.• Coordinating Sales of Mega Vet (Pvt) Ltd. (a sub company of Mega Pharma (Pvt) Ltd)

• Training & Development.• Handling the Recruitment process.• Maintaining Personal files.• Performance management.• Representing the Company at the Labour Tribunal.• Visiting the Central Bank for EPF matters.• Vendor management and payment processing.• Handling HR related payments to the suppliers.• Handling Exit Interviews.• Preparing letters.• Preparing Uniform Request Documents for the Showroom Cadre for the season.

Masters In Business Administration (Mba), Merit

Pqhrm, Human Resources

PQHRM

A/Ll, Commerce

Advanced Level 2008, Commerce

Activities and Societies: Member of the school 1st XI Hockey Team (Awarded with School Senior Colours) Toured Malaysia for the Pesta Hoki.

O/L