Hasitha Jayasundera Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Gampaha District, Western Province, Sri Lanka

• Facilitated day-to-day administrative operations.• Contributed strategic thinking and direction for IT modernization that made practice operate more efficiently and at less cost.• Managed payroll and hiring of legal and administrative staff.• Monitor operations budgets, expenditures, and reported on budget and cash flow.• Generated revenues by gaining loyalty and client referrals.Forecasted requirements by analyzing trends, reviewing monetary resources, and evaluating needs.• Reviewed performance trends, productivity, quality, and level of client services,evaluated results, and implemented change management.• Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.• Set forward-thinking policies to meet business needs and boost team success.

Colombo District, Western Province, Sri Lanka

• Interviewed customers to assess needs and enter call information into account management system.• Determined charges for services requested, collected payments, and arranged for billing.• Followed escalation procedures to facilitate resolution for complex support issues.• Maintained and created customer complaint logs to identify chronic customer issues.• Addressed and resolved customer complaints and account issues or escalated to management.• Used upselling techniques to suggest additional products or services to existing customers.• Verified customer information prior to addressing account issues to support system security.• Completed forms, calculated service charges, and collected deposits.• Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.

Gampaha District, Western Province, Sri Lanka

• Selling gold jewelry and gems to customers.• Used upselling techniques to suggest additional products or services to existing customers.• Monitored and resolved product and service issues promptly.• Exceeded requirements and deadlines when providing products and services to customers.

Sri Lanka

Greet and direct customers.Provide accurate information. (e.g. product features, pricing and after-sales services)Answer customers’ questions about specific products/services.Conduct price and feature comparisons to facilitate the service offered.Cross-sell products.Manage returns of packages.Coordinate with the Retail Sales Executive team to provide excellent customer service.(especially during peak times)Inform customers about discounts and special offers.Provide customer feedback to the manager.Stay up-to-date with new products/services.

Sri Lanka Airport - Katunayake

• Triaged incoming calls to appropriate personnel to best assist customers.• Supported other departments and external inquiries during peak periods to reduce wait times and maximize customer satisfaction.• Keyed and retrieved information in CRM and order processing system.• Facilitated clear communication between distribution centers, carrier companies,and customers to expertly resolve inquiries.• Maintained working knowledge of company products and services to communicate competently with customers.• Problem-solved to turn frustrated clients into repeat customers and improve company bottom line.• Met and exceeded daily service quality and performance goals.• Used proven techniques to increase sales and promote high-value products

Colombo District, Western Province, Sri Lanka

• Provided solutions, recommendations, and replacements with empathy and positive feedback.• Assisted associates with problem resolutions. Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.• Monitored and resolved product and service issues promptly.• De-escalated customer complaints using specialized communication techniques.• Recognized and solicited new business leads.• Conducted follow-up calls at customer locations.• Exceeded requirements and deadlines when providing products and services to customers.• Used upselling and cross-selling techniques to provide solutions to customer issues.• Answered incoming calls and assisted customers with questions.

Marketing

G.C.E A/L

Certificate, Cabin Crew Training