Hasitha Kahandagama (Mba-Uk) Email & Phone Number

Nugegoda, Wp, Lk

Sri Lanka

About the Company:Axiata Digital Labs is a leading technology company that offers digital solutions and services to businesses worldwide. We specialize in digital transformation, innovation, and development services, providing end-to-end solutions to help our clients accelerate their digital journeys. Our team of experts is committed to delivering high-quality services that meet the needs of businesses of all sizes. At Axiata Digital Labs, we are passionate about helping our clients succeed in today's digital age.About the Role:- Collaborate with sales and account management teams to understand and gather requirements and create proposals for potential projects- Conduct in-depth analysis and research to identify client needs and develop customized solutions to meet their requirements whilst working closely with engineering teams to ensure successful implementation of solutions that exceed client expectations- Create and deliver presentations and demos to showcase the capabilities of our solutions to potential clients- Utilize solution blueprinting methodologies to create detailed and comprehensive documentation of proposed solutions- Lead solution design and architecture discussions with clients to ensure alignment and understanding of proposed solutions- Provide thought leadership on emerging technologies and industry trends to help shape the future direction of our solutions and services acting as a knowledge conduit and perform market and product research and providing key visibility for product roadmap improvement.- Collaborate with cross-functional teams to ensure successful delivery of pre-sales and delivery management projects including Business Development and Marketing- Continuously improve pre-sales and delivery management processes and methodologies to enhance efficiency and effectiveness- Act as a subject matter expert for clients and internal stakeholders on pre-sales and delivery management-related topics

Sri Lanka

About the Company:BlackSwan Technologies is a digital transformation, cognitive computing, artificial intelligence software company. BlackSwan Technologies revolutionized the data acquisition and monetization market with its breakthrough product, ELEMENT™ – introducing The Intelligence of Everything™About the Product:ELEMENT™ is a big data, cognitive computing, AI, a contextual analytics system that covers the entire data life cycle. It’s composed of a host of capabilities addressing data acquisition and fusion through analysis, insight discovery and predictions, which are pre-built and pre-integrated. The capabilities can be combined to perform a virtually unlimited range of tasks that address our customers’ most critical business challenges.About the Role:- Design, Elicit and Conceptualize Knowledge Discovery, Alert Management, Adverse Media, Product Features- Managing and prioritizing the Product Backlog and Product Roadmap- Serving as the Primary Liaison between Product and Development- Conduct Product Increment Planning using SAFE as PO- Develop and Manage Products by Creating Epics and User Stories- Help Development with Sprint Planning and related Blockers- Learning Market and Customer needs for Product Development - Managing 4 Scrum Teams in terms of Product Development

Sri Lanka

About the Company: Technology Solutions Integrator and Microsoft Gold Partner. Over a decade, The Company has continuously provided innovative solutions to both small to midsize business and enterprise clients ranging from Microsoft Licensing, Microsoft Azure, Office 365, Enterprise Content Management (ECM), Document Scanning & Management Services, Content Services Platform (CSP), Enadoc and Cloud Solutions.About the Product: Under its core development entity Enadoc, managing the roles of Proxy Product Owner, Scrum Master and Senior Business Analyst for the Robotic Process Automation (RPA) Platform - "Flowdoh". The Product consists of multiple entities that are co-dependent on each other and is compatible with Microsoft and other third-party services.About the Role:- Function as the Proxy Product Owner for Flowdoh- Function as the Sr.Business Analyst for the Product- Ahndle two Scum teams as the Scrum Master under the Agile Development Practice- Handle support desk for Flowdoh & Falcon Products- Conduct Scrum Ceremonies including Daily Stand Up, Sprint Planning, Sprint Loading, Sprint Monitoring, Sprint Retrospect & Sprint Review

London, United Kingdom

The Company: Since its launch, over 2000 practices around the world are using Vetstoria to make it more convenient for their clients to schedule Vetranary Appointments with our unique integration of market-leading Practice Management Softwares as a SaaS. The Role: • Sr. Business Analyst for the B.A Team managing 3 BA’s• Review User Stories, Improvements and New Features planned• Roadmap item planning combined with Release Plan and Sprint Plan• Liaise with Stakeholders and Product Owners overseas and manage the requirement funnel into releases• JIRA backlog grooming and healthy backlog maintenance for the upcoming sprints• Support query escalations resolving as the Proxy Product Owner• Conduct testing including functional, regression, user acceptance, integration, and performance to verify the business needs are met• PSM-I trained Scrum Master for the Software Delivery Team of 12• Manage, Review and Drive the Sprint utilizing the Scrum Methodology• Facilitate & Lead the Sprint and conduct sprint ceremonies i.e. The Sprint Planning Meeting, Daily Standups and Retrospectives• Analyze and Synthesize the key learnings post sprint using JIRA metrics and independent KPI’s and maintain continuous improvement• Expert in optimum delivery from planning to go liveAchievements:• Sprint productivity increase from 40% to 90%• Revamped the BA Process and the Agile Sprint Management Process to provide optimum and timely delivery by 100%

Sri Lanka

Areas of Expertise• Senior Business Analyst for the CRM and Billing IT Division• Solutions delivery on Dialog GSM, Fixed, LTE, VOLTE, HBB ranges expediting CRM Module, Billing, Provisioning, Rating, Registration, My Dialog Online and Network Modules• Solutions delivery on Dialog Mobile Application Platforms i.e My Dialog App• Handling automation related change requests, New ICT Projects development and Scrum Master for Dialog Mobile Funnel with the Mobile One Seal Team • System Migration Strategy formulation, Cleansing, Source to Target systems mapping, Solutions eliciting and Testing for Telbiz to OneCRM System migration• Sound knowledge with regards to technology related to telecommunications universe, Product Life Cycle and Value Chain• Solicit, Design and manage IT systems requirements internally & externally with business users, developers, vendors and QA• SQL/PLSQL database management, API management, Process Mapping, Prototyping and UX design handling• Drafting and reviewing FRS, SRS, Manuals in concise and focused manner including narrative, process diagrams and business focused Story Boards and User Stories using Agile and Waterfall methodologies• Analyzing feasibility of change requests & new requirements and develops new systems or enhancements to existing systems ensuring the system design encompasses the user requirements

Colombo, Sri Lanka

Key Responsibilities• Manage, overlook and roll out all IT related projects before the deadlines• Solicit, Design and manage IT systems requirements internally & externally with business users, developers, vendors and QA• Drafting and reviewing manuals, procedures in concise and focused manner including narrative, process diagrams and business focused story boards• Requirement gathering, Wire framing and Prototyping end to end client solutions• User Experience Design (UXD/UX) and User Interface Design (UI)• Analyzing feasibility of change requests & new requirements and develops new systems or enhancements to existing systems ensuring the system design encompasses the user requirements

Sri Lanka

• Working closely with the sales team on proposals and pitches for business• RFP/RFi and Proposal formulation for integrated solutions• Attending meetings with business development managers and acting as a technical expert• Putting together business cases for the sales teams to support their proposals• Working closely and collaboratively with customers to devise effective solutions• Ensuring that the company’s product can deliver on the customer’s requirements• Working closely with customers to understand and capture requirements• Replying to customers following requests for information and proposal requests• Presenting proposals to customers alongside members of the sales team.• Providing ongoing support for customers post implementation• Producing detailed costings for customers and ensuring the contract is profitable

Sri Lanka

Key Responsibilities• Business Analyst for the Board of Directors – Board pack preparation, presentations, Analysis, Long Range Planning• Business Analyst to the Manufacturing Director• Monitoring Manufacturing KPI’s – Handling the KPI Award Scheme for 5 manufacturing plants• Modulation of existing SOP’s and introduction of new SOP’s• Implementation of Gapro & D2D (ERP) Sales Monitoring System • Process mapping and improvements on Supply Chain Management & Value Chain Management• Project Management in – Innovation, Cost Reduction, Audit, Compliance, Sourcing, Planning, Lean Implementations, Strategy, Warehouse Operations, Buildings & Expansion, Machinery, Marketing & Merchandising, Industrial Engineering, Quality Control, Commercial, Value addition• Finance – Budgets, Investment appraisals, Financial analysis and forecasting, Single shift & double shift management, Procurement• HRM – Trainer, Compering and staff recreational activities

Sri Lanka

Transferred as the Sub Officer for the Clearing Department.Key Responsibilities* Manage different client tiers assigned for the unit in Corporate Banking, Priority Banking, and deal with all CRM & operations aspects.* Execute, monitor and authorize all cheque clearing related transactions (Inward/Outward/Transfers/Drafts etc...)* Maintain ISO 9002 standards in the department and assure quality with non conformities.* Comprehensive work-load balancing, EOD transaction maintenance* Manage and help the unit head in all department related work.* Monitor Nostro/Vostro accounts liaise with regional finance team with minimum aging.* Liaise with the internal control unit for record handling, transactions monitoring and error rectification.Accomplishments* 300% improvement on the TAT for the transfer cheque transactions posting by re-designing an upload macro

Sri Lanka

Cash Relationship Officer position was upgraded to an executive grade taking into consideration the problem solving capacity, accountability and knowledge required to perform the job. Performed as the backup cash officer of the Cash & Teller Unit when required.Key Responsibilities* Sub Cash officer for Cash & Teller Unit* Fully fledged knowledge in Flexcube Corporate and Flexcube PPM, SVS, CRM, Catalyst Modules & UAT* IT Project coordination for IT systems* DRC Management and backup* Manage different client tiers assigned for the unit in Corporate Banking, Priority Banking, and deal with all sales and operations aspects* Manage, Direct and Observe cash management solutions and Cheque Collection/Delivery operations in country through assigned vendors and maintain reliability and client satisfaction.* Maintain high standards of customer service at the front counters by serving and supervising all the transactions & products served by Citi Bank* Maintain ISO 9002 certification for the department and assure quality with non conformities.* Check the accuracy and authorize relevant transactions* Adhere to all the branch operations guidelines and CBSL guidelines* Comply with Audit Requirements & Business Requirements both regional (APAC) and in country & maintain good ratings* Liaise with off shore decentralized support centre’s in New York, China, Malaysia and India* Minimize the operational lapses in the department through close monitoring and delegation* Liaise with off shore decentralized support centre’s in New York, China, Malaysia and IndiaAccomplishments* Was commended with "One Citi - O & T Excellence Award for Winning the Vigilante Award" for the second time, quarter 1, 2015" from the Citi South Asia Cluster* 300% improvement on the TAT for the Cash Collection transactions posting by re-designing an upload macro* Committee member for the year 2015, Voice Of Employees annual survey done globally, in Citi Group.

Sri Lanka

Cash Relationship Officer/Head Teller (Banking Assistant - Grade 3) Citibank N.AColombo, Sri Lanka, 2011 June - 2014 DecKey Responsibilities* Secondary Cash officer For Cash & Teller Unit additional to the Head Teller functions.* Maintain high standards of customer service at the front counter by serving and supervising all the transactions at the front counter* Check the accuracy and authorize relevant transactions.* Comply with audit requirements both regional (APAC) and in house & maintain good audit ratings.* Maintain Head Teller role whilst supervising the Tellers.* Accept, check & process all types of FCY/LKR deposits to client accounts and coordinate excess FCY as shipments/sales to other banks through coordinating with treasury & all other counter transactions.* Responsible for managing vendors and client cash deliveries & collections (LKR/FCY) in country* Accept, check & process all types of FCY & monitor their Vaults and Citi Cash vault* Special back up to Clearing Department as a verifyer* Monitor Nostro/Vostro accounts and do match offs where required* Liaise with Central Bank for Cash ordering, Service Charges & Penalties and settle same with Finance unit* Avoid any risks by closely monitoring vaults and its limits and obtaining necessary approvals any threshold excesses.* Adhere to all the branch operations guidelines and CBSL guidelines and processing all Citi bank Products and services offered for its clientele.* Zero re-submissions maintained Direct regulatory reporting to Central Bank F1/F2, FIU reporting, Due diligence & handle parallel implementations for regional requirements and UAT for new applications.* Handling parallel implementations for regional requirements and UAT for new applications.

Colombo

Key Responsibilities• Perform all branch related transactions as a Customer Relations Officer, Teller, non Teller with 100% accuracy within excellent turn around time & deliver superlative service• Branch IT champion, who was responsible for the Technical upgrades, new applications and Training staff on IT related matters with the partnership with HR & TD• Direct sales & sales in S.M.E, Corporate banking and Retail banking• Managed C.R.M aspects, Operations, Documentation, Compliance, A/C opening, Revenue increasing in Retail, S.M.E, Corporate, Private, Inner Circle and Retail Banking portfolios• Comply with all branch controls, audit requirements & Central bank regulations imposed on LCB's• Act as the Service Champion (Sole responsible officer for service quality ) of the branch to ensure that high quality of service is delivered by the branch staff• Increased effectiveness by 30% and maintained a record low number of customer complaints, direct reporting to DGM• Branch Amex Credit Cards ambassador, expert handling in all credit card related issues and sales.• Handle product launches internally & externally and achieved the assigned sales targets during the years• Assist the Branch Manager to manage the Private Banking clients and Inner Circle clients, perform client visits and maintain the rapport

International Masters In Business Administration, Business, Management, Marketing, And Related Support Services, Merit

Activities and Societies: Batch Rep for Cohort 04

Graduate Diploma In Management, Business Administration And Management, General, Merit

Graduate Diploma In Management - (Pre Masters - NVQ Level 7) - Academic Year 2014-2015 Successfully completed the above qualification.

Gce Advanced Level, Mathematics

Activities and Societies: Interact Club Asst. Finance Director Studied for G.C.E Advanced level examination

G.C.E Ordinaly Level, 8-A Passes, 2-C Passes

Activities and Societies: School announcer (English Medium) and member of the Media Circle Member of the school Literary association.

Intermediate In Applied Banking & Finance (Certificate In Banking Studies), Banking And Financial Support Services