Associate Support Executive - Psg Field Engineering Services
Sri Jayawardenepura Kotte, Western Province, Sri Lanka
• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Providing support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Replacing warranty and non-warranty parts as required.• Prioritizing and managing many open cases at one time.• Conducting electrical safety checks on computer equipment.• Setting up new users' accounts and profiles and dealing with password issues.• Working continuously on a task until completion (or referral to third parties, if appropriate).• Rapidly establishing a good working relationship with customers and other professionals, e.g. software developers.