• Experience in evaluating KPIs and operational constraints of the team to drive the business as per the company strategy• Maintained energy and enthusiasm in fast-paced environment.• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.• Worked with loss prevention in monitoring shopper behavior.• Greeted customers, helped locate merchandise and suggested suitable options.• Answered questions about store policies and addressed customer concerns.• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.• Stocked merchandise, clearly labeling items and arranging according to size or color.

•Managing all duties related to Category Management of over 500 Merchants across Sri Lanka including Inventory and credit management. •Developed the start-up Business from the ground to an average inventory of 22000 within 04 Months period.•Member of Category Policy & Monitoring Team. •Directly reports to Chief Operating Officer.• Handling Marketing functions of the category, including ATL & BTL operations. Completed 150 location branding projectwithin a week. •Working side by side with in-house production teams for commercials, Promotion Teams to conduct BTL activities and social media team for end-to-end digital campaign executions.

• Responsible for the Services business in Service• Service revenue from LKR 200,000 to 1.6 MN• Managed the Services team from 2017 to 2020 asbeing the Acting Team Lead• Analyzed past sales data and team performance todevelop realistic sales goals.• Informed customers of promotions to increase salesproductivity and volume.• Winner of Best Employee of the Quarter from Field• Sales Category on 04th Quarter 2019• Won the Top Value Voucher Sales Person on severaloccasions.