Hasitha Munasinghe Email & Phone Number

In my current role as an Operation Executive at CCAPS Back Office, I am responsible for a range of critical tasks that ensure the smooth functioning of our payment systems. I specialize in ISO 8583 messaging formatting and Unix operations, managing day-to-day SLIPS operations, and preparing comprehensive daily and monthly reports, including billing.

Colombo, Western Province, Sri Lanka

In my role as Executive at External Services Department, I am deeply involved in the real-time monitoring of CAS, CEFTS, CPS, SAS, and CCAPS systems around the clock, ensuring their continuous operation. I assist with the CCAPS EMS & Adjustment process, adhering to operation manuals and EMS rules, and I am responsible for addressing all bank queries.

Colombo, Western, Sri Lanka

In my role as a Supervisor Contact Center in Customer Compliance Management, I was responsible for addressing customer inquiries and resolving issues through phone or email, ensuring that each case was handled in accordance with established guidelines. I played a key role in team development, focusing on recruiting, training, and equipping call center.

Colombo, Western, Sri Lanka

In my role as a Customer Service Specialist, I handled customer inquiries and complaints across a wide range of the bank's products and services, including CASA, ATM, POS, E-Banking, Loans, FD, Leasing, Credit, Debit & Travel Cards, Smart Pay, Foreign Currency, and ACS. I managed these interactions through multiple channels such as email, phone, and chat.

Master Of Science In It & Strategic Innovation

Master Of Business Administration - Mba

National Diploma, Information Technology, Nvq Level 5