Haslin Suhaimi Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Leadership & Team Management:- Led a team of 16 administrative staff across Malaysia and Indonesia, significantly improving performance & cross-departmental collaboration with 50 telesales representatives. - Directed the successful launch of Qoala's 2-wheeler product, creating a comprehensive database that boosted sales by 5%. - Enhanced employee attendance to 90% through the implementation of effective monitoring &scheduling systems, reducing absenteeism and driving… Show more Leadership & Team Management:- Led a team of 16 administrative staff across Malaysia and Indonesia, significantly improving performance & cross-departmental collaboration with 50 telesales representatives. - Directed the successful launch of Qoala's 2-wheeler product, creating a comprehensive database that boosted sales by 5%. - Enhanced employee attendance to 90% through the implementation of effective monitoring &scheduling systems, reducing absenteeism and driving productivity.Operational Excellence:- Delivered a 25% annual growth in gross written premium (GWP) by driving workflow enhancements, system upgrades, and effective people management. - Ensured full compliance with policies & procedures across nine insurers, maintaining regulatory adherence & operational integrity.Customer Service & Relations:- Provided exceptional service with in-depth expertise in underwriting, claims management, risk assessment for motor and non-motor insurance products. - Cultivated & maintained strong relationships with insurance providers & clients through excellent communication & negotiation skills, enhancing client trust & retention.Process Improvement & Innovation:- Continuously evaluated & refined operational processes, driving improvements that enhanced efficiency & customer satisfaction. - Successfully managed after-sales service processes, swiftly resolving customer escalations & maintaining high satisfaction rates.Financial Management:- Supervised financial operations, ensuring smooth settlements, insurance commission recovery, customer refunds, & roadtax credit processes. - Streamlined payments with a one-layer approval system, ensuring accurate & timely transactions.Technical & System Development:- Collaborated with product teams to define requirements for centralized systems, contributing to user stories, wireframes, and PRD/BRD documentation. - Resolved technical challenges in dashboards, CRM, & APIs, improving system reliability & functionality. Show less

Petaling, Selangor, Malaysia

● Submitted and analyzed daily reports and closing reports on operation, sale, andsystem with an overall operation success rate above 85%.● Managed to process and ship 80,000 Road tax backlogs within 2 months' time,demonstrating efficient delivery, service, and cost.● Maintained strategic relationships with suppliers to achieve the best efficiency indelivery, service, and cost.● Ensured that all service-level agreements (SLAs) and turnaround times (TATs)were met for… Show more ● Submitted and analyzed daily reports and closing reports on operation, sale, andsystem with an overall operation success rate above 85%.● Managed to process and ship 80,000 Road tax backlogs within 2 months' time,demonstrating efficient delivery, service, and cost.● Maintained strategic relationships with suppliers to achieve the best efficiency indelivery, service, and cost.● Ensured that all service-level agreements (SLAs) and turnaround times (TATs)were met for the relevant department.● Created a system for easier attendance record and payroll processing. Show less

Petaling, Selangor, Malaysia

● Requirement of active monitoring, support and team coaching to ensureperformance is aligned with KPI and goal set in resolving customer inquiry andcomplaint.● Quality Assurance Analyst (QA) is responsible for assessing the qualityperformances of the team who deal with our existing and potential customers.● Developing, creating and implementing customer experience quality processesand procedures; as well as making recommendations for enhancements to… Show more ● Requirement of active monitoring, support and team coaching to ensureperformance is aligned with KPI and goal set in resolving customer inquiry andcomplaint.● Quality Assurance Analyst (QA) is responsible for assessing the qualityperformances of the team who deal with our existing and potential customers.● Developing, creating and implementing customer experience quality processesand procedures; as well as making recommendations for enhancements to trainingmaterials as needed to enhance the overall customer’s experience.● Responding to customer inquiries and complaints in a professional manner.● Initiative in creating necessary notes and templated responses used by thedepartment to achieve SLA , TAT and standardized answers.● Responding to customer inquiries and complaints in a professional manner. Show less

Petaling Jaya, Selangor, Malaysia

• Responding to customer inquiries and complaints in a professional manner.Initiative in creating necessary notes and templated responses used by the department to achieve SLA , TAT and standardized answers.• Responding to customer inquiries and complaints in a professional manner.