Experienced Quality Assurance Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Service, Customer Relationship Management (CRM), Customer Satisfaction, Athletics, and Microsoft Office. Strong quality assurance professional. With over a decade of experience across diverse domains, including SaaS/Fintech, Sales (B2B & B2C), E-Commerce, Sourcing & Supply Chain, Learning & Development, and Operations Management, I am a versatile and adaptable professional thriving in dynamic environments. My expertise spans AI Automation, Lead Generation, and Business Operations, where I specialize in leveraging cutting-edge tools and technologies to drive business growth and operational efficiency.As an expert in AI Automation and Lead Generation, I focus on developing and optimizing Sales and tech stacks using advanced platforms such as Clay, Instantly, Apollo, HeyReach/Dripify, Lemlist, Zapier, and various CRMs. My role involves collaborating with business owners to implement innovative systems that streamline operations, allowing them to focus on strategic objectives while I manage the technical details.
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Sales ManagerPhi ConsultingIslamabad, Pk
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Operations ManagerSelf-Employed Jul 2024 - PresentLondon Area, United Kingdom -
Customer Support Specialist31 Green Jan 2024 - Jun 2024Islāmābād, Pakistan -
Business Development SpecialistDigitalocean Jan 2023 - Dec 2023Islāmābād, PakistanGenerated quality leads through cold email, cold calling, social selling, andnetworking, acting as the initial point of contact for potential customers.Presented Digital Ocean’s products and services to prospective clients, identifyingtheir needs and suggesting appropriate solutions.Built long-term trusting relationships with clients, ensuring customer satisfactionand retention. Offered expert customer support for Digital Ocean's SaaS-based cloud solutions, adeptly resolving technical issues, inquiries, and assisting with account management, billing questions, and service configurations to enhance user experience. Utilized advanced support ticketing systems to efficiently track and manage customer issues, ensuring timely resolution and satisfaction. Collaborated closely with the engineering team to escalate and resolve complex technical problems, demonstrating strong teamwork and technical acumen. -
FreelanceUpwork May 2022 - Dec 2022Worked on voice projects, which involved handling customers through variouscommunication channels, such as phone, email, chat, or social media platforms.Worked on quality assurance, editing, and scoping projects, which involvedestablishing standards, guidelines, and procedures to prevent quality issues,checking and correcting the content, structure. -
Customer Support SpecialistMotive Apr 2021 - Apr 2022Islāmābād, PakistanWorked as a Customer Support Specialist Tier I and II, which involved responding tocustomer queries via phone, email or chat and also identified customer needs andhelped customers to use specific features of the Motive products.Handled client’s queries and resolved issues for Electronic Logging Devices andAsset Gateways, including engine data, GPS location, and other information forcommercial vehicles. -
Customer Support SpecialistGlobosoft Technologies Sep 2020 - Mar 2021Islāmābād, PakistanWorked as a Customer Support Specialist, which involved answering calls fromdrivers who needed assistance and dispatching tow trucks to help them out, andalso provided customer support to inbound calls, email chat support, and outboundcalls to drive more business to the company. -
Quality Assurance SpecialistTouchstone Communications Jan 2019 - Sep 2020Islāmābād, PakistanWorked as a Quality Assurance Specialist in the Quality Assurance Department,which involved monitoring and evaluating the quality of voice projects, such asinbound and outbound calls, email, chat, or social media, and providing feedbackand recommendations to improve the service.Handled the training of agents on maintaining quality on their projects, whichinvolved designing and delivering quality assurance training programs, coachingand mentoring agents on best practices, and assessing their performance and skills. -
Customer Support SpecialistTouchstone Communications Jan 2018 - Dec 2018Islāmābād, PakistanWorked as a Customer Support Specialist providing excellent customer service andresolved issues for clients in the US and Canada through inbound and outboundphone calls, email, chat support and other forms of communication.Achieved sales targets and generated revenue by up selling and cross-sellingproducts and services to existing and potential customers.
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Customer Support SpecialistCallrevu Jan 2017 - Dec 2018PakistanI have worked on different projects such as Call review 360, Mini Mortgage, General and Legal Transcriptions, CMU, DDC and Verbatim. -
Customer Sales RepresentativeFirststep Communications Jan 2014 - Nov 2016Rawalpindi, Punjab, PakistanProvided excellent customer service and product knowledge to potential andexisting customers, resulting in increased sales and customer satisfaction.Utilized social media marketing and relationship building skills to generate leads,identify prospects, and close deals.
Hasnain Shah Education Details
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I.M.C.BF.A/F.S.C
Frequently Asked Questions about Hasnain Shah
What company does Hasnain Shah work for?
Hasnain Shah works for Phi Consulting
What is Hasnain Shah's role at the current company?
Hasnain Shah's current role is Sales Manager.
What schools did Hasnain Shah attend?
Hasnain Shah attended I.m.c.b.
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Hasnain Shah
Senior Crypto Trader|| Cryto Maketting ||Senior Corporate|| Amazon Shopify Freelancing DevelopKarachi South District -
hasnain shah
Assistant Manager At Meta Frolic Labs | Wordpress Guru | Wix | Shopify | KajabiPakistan1gmail.com -
Syed Hasnain Shah
Assistant Manager Hr - Volka Food International | Total Rewards | Talent Acquisition | Employee Relations | L&D | Sap-Hcm | X Fatima GroupMultan
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