Hasnain Merchant Email & Phone Number

Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Delivering outstanding customer service and managing escalated customer complaints and queries which resulted in an increase in-store rating and positive feedback from the customers.• Processing payments as well as performing end of reconciliation of orders/payments accurately in a high-pressure environment.• Managing inventory for the store by performing weekly checks and submitting inventory status to store management all whiledeveloping exceptional organizational skills.• Effectively coached new staff on using emerging technology and delivering exceptional customer service to ensure smooth flowof operations.• Promoting and helping customers place orders through digital platforms/self-service options (Kiosk) to improve productivity.• Contributing to the store's targets by upselling and cross selling to increase profitability.

Mississauga, Ontario, Canada

• Learned and developed entrepreneurship and financial literacy skills.• Planned, coordinated and executed audits of the organization and accounting practises to provide recommendations for procedural improvements.• Ensured optimal and efficient utilization of available resources.• Assisted in establishing short- and long-term departmental goals, objectives, policies, and operating procedures.• Designed, established, and maintained an organizational structure to accomplish the department's goals and objectives effectively.• Winner of the JA Changemaker Award

Bachelor Of Business Administration - Bba, Third Year

Activities and Societies: Schulich Accounting Society, York Deca, Schulich Entrepreneurship Club and York Finance Club

High School Diploma, Business/Commerce, General

Activities and Societies: Investment Club, Model United Nations, Debate Club, Humanitarian Club and Relay for Life (as the Finance Captain)