Effectively managing the end to end operations of 3 Private Label brands on Amazon and Walmart Marketplace.

• Sales and Marketing - Accelerated company’s growth by 120% over 3 years by providing exceptional quality service to customers and automating the sales and marketing process • Managed and performed administrative roles including financial management and accounting• Automated the process of credentialing thereby reducing daily escalations by implementing the use of online tools• Setup and Integrated offshore team to provide better support to customers round the clock• Help the company start Revenue Cycle Management practice and secured Medical Billing Clients nationwide

• Accelerated company’s growth by 312% over 3 years by providing exceptional quality service to home health care agency partners, the largest customer account only 6.7% of revenue in 2015 increased to 20.2% of revenue in 2017• Ensured successful operation of the company with limited overhead which allowed the company to re-invest into the business and expand into the markets of Dallas, Austin, San Antonio, Houston And El Paso• Handled recruitment of new therapists across state of Texas thru social media, and college campus recruitment (400+ contract therapists as of 2017)• Managed and performed administrative roles including payroll, financial management and accounting.• Automated the process of staffing coordination thereby reducing daily escalations by implementing the use of online tools and an in-house developed software• Performed quality assurance through the use of Kinnser tool on over 35,000+ clinical notes annually

• Staffing projects for resources and providing vendor supply chain to the market PM’s nationwide for these projects along with handling vendor escalations on a daily basis• Engaging vendors and working with subject matter experts to perform technical reviews to understand whether these vendors can support Ericsson’s projects in entire North American market unit• Automated the process to capture vendor’s issues/escalations in Ericsson’s site handler tool to provide response within 48 hours, thus reducing response time to vendors by five days• Selected as the Ericsson intern of the week (one out of 140 interns)

• Co-ordinated with a team of five members in performing market analyses and conducted research to improve the organizational culture of Ericsson by implementing the Dialog Survey methodology• Analyzed the factors compromising company morale and made recommendations to augment motivation, high performance, and talent excellence among the employees

• Prepare MOU's and reports regarding business critical topics and act as an interface with the school's management to ensure the strategic co-operation between UT Dallas and foreign universities• Assist the professor in writing and editing international research papers, three of which have been accepted for publication in The International Journal of Human Resource Management• Organize foreign study trips for 50 students and negotiate with travel agents in orchestrating all logistical issues• Proctor, grade, and respond to student queries in four classes of different syllabi, totalling 240 students

• Worked on 10 complex implementation projects, supervising a team of up to 6 consultants. Projects included large scale financial institutions such as retail and investment banks, primary dealers, and insurance companies• Arranged problem-solving meetings with clients and defined specifications for new market initiatives• Collaborated with client executive-heads to establish closer rapport and manage time and resources effectively• Performed gap analyses between client requirements and technical solutions, often times partnering with clients to develop, implement and test enhancements to achieve optimal results• Organized functional, product, and technical training for end users and prepared ancillary training documents• Managed the testing review cycle from sand box to UAT by working with consultants and client personnel• Recognized for outstanding project work and received a double grade revision at annual appraisal in April 2007• Developed test plans, proposals, responses to RFP's, and other sales materials and presentations• Assisted CEO in product sales demonstrations by drafting course design documents and marketing materials

• Worked on Accounts Payable project for Affiliated Computer Services (ACS), a system developed on Mainframe technology to make payments for GE Affiliates all over the world• Business requirement / Process study: Performed impact analysis of existing systems as per client requirements• Product development: Designed and developed application architecture and technical solution. Delivered program specifications tailored to client priorities for three production cycle jobs• Testing: Performed maintenance and participated in system/regression testing, UAT, and dress rehearsals