As a Chief Operating Officer, I provide the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, operational system in place to effectively grow the organization and to ensure financial strength and operating efficiency. My position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the company.Managing the Operations of the company, which includes but not limited to Human Resources (HR), Administration, Logistics, Sales & Marketing , Information Technology (IT), Public Relations (PR) & Corporate Communications, Also overseeing the activities of Project Management, Accounts, Finance, Tax, Compliance, MIS, Customer & Vendor Management, Quality Control and Maintenance.

Key Resposibilities:• Improve the operational systems, processes and policies in support of ATCL's mission - specifically, support better management reporting, information flow and management, business process and organisational planning.• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Play a significant role in long-term planning, with the view to delivering operational excellence.• Maintain the administration, budgeting, monitoring, reporting, communication and liaison at a level acceptable to the Board.• Implement, maintain and manage an effective system of controls throughout ATCL covering non-financial as well as financial controls.• Ensure that operating objectives and standards of performance are owned by staff and interns.• Ensure that appropriate standards of conduct are established and complied with.• Implement effective succession planning, people management, development, recruitment, and retention strategies.• Oversee overall financial management, planning, systems and controls.• Manage ATCL budget in coordination with the CEO. • Develop individual program budgets. • Oversee and manage payroll, including tabulation of accrued employee benefits. • Ensure disbursement of cheques for all expenses.• Organize fiscal documents as and when required. • Ensure member’s subscriptions are maintained and updated and membership is serviced. • Attend regular meetings with CEO around fiscal planning. • Supervise Finance department• Ensure all business systems are fit for purpose. • Contribute to short and long-term organisational planning and strategy. • Develop an environment with systems and processes in place which will enable and encourage business opportunities• Vendors & Supplier relations and frequent meeting to discuss current pipeline and upcoming projects

 Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including ETarget and Exchequer, Websites,PCs, operating systems, databases telephones, software applications, and peripherals. Project manage the implementation and integration of the planned new CRM and website Communicate regularly with executive management and all users of information services and systems. Manage and develop IT staff, including, training, evaluation, guidance, discipline. Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades. Oversee provision of IT Support for 100 staff in 5 offices. Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements. Manage financial aspects of the IT Department , including purchasing, budgeting, and budget review. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Negotiate and administer supplier contracts and service agreements.

• Client meetings: Briefing the clients about the products or the project in the form of Seminars and Presentations. Explaining all the technicalities and also providing the various options.• Event Management: Arrangement of Technical Solution events.• Technology team collaboration work with HP Dubai on all major technical issues.• Technical updates training to all the Technicians.• L2 / L3 technical support on HP Servers.• Pre-sales management and support in co-ordination with the Marketing, Sales and Business Development personals.• Complete L2 technical support to the HP Corporate Clients• Providing Solution packages• Complete Pre-sales management and support• Client meetings and presentations• Event Management• Technology team collaboration work with HP Dubai.• Technical updates trainingClients : SAMBA (Saudi American bank)SABB (Saudi British Bank)MOBILY SEC (Saudi Electricity Company)

To perform the Inventory management, team report preparation, handling the escalations of the esteemed clients, team management, performance evaluations, solving the queries of the agents, providing the appropriate solutions for the customers to the agents, updating the SLA’s and conducting meetings with all the TL’s at the floor. Achievements: • Best employee award received from the Vice President of Bank of America. • Best Performer awards for my entire service at BOA.