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Muhammad Hassam Email & Phone Number

Experienced Technical Support Analyst Specializing in Affiliate Marketing Platform (CAKE) at Contour Software - Delivering Exceptional Solutions for Optimal Client Success at Contour Software
Location: Karachi South District, Sindh, Pakistan 10 work roles 4 schools
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Role
Experienced Technical Support Analyst Specializing in Affiliate Marketing Platform (CAKE) at Contour Software - Delivering Exceptional Solutions for Optimal Client Success
Location
Karachi South District, Sindh, Pakistan
Company size

Who is Muhammad Hassam? Overview

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Quick answer

Muhammad Hassam is listed as Experienced Technical Support Analyst Specializing in Affiliate Marketing Platform (CAKE) at Contour Software - Delivering Exceptional Solutions for Optimal Client Success at Contour Software, a company with 658 employees, based in Karachi South District, Sindh, Pakistan. AeroLeads shows a matched LinkedIn profile for Muhammad Hassam.

Muhammad Hassam previously worked as Technical Support Analyst (Affiliate Marketing Platform, CAKE) at Contour Software and Account Specialist at Ibex. Muhammad Hassam holds Mass Communicaton, Mass Communicaton from Karachi University.

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Email format at Contour Software

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Contour Software

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Profile bio

About Muhammad Hassam

In my extensive 12-year career within the Technical Support Management and Customer Support industry, I have cultivated a robust skill set in Project Management and Affiliate Marketing Platform management, supported by a strong foundation in Technical Support. This experience has sharpened my analytical abilities, enabling me to effectively resolve complex challenges.My role involves managing client relationships, overseeing accounts with precision, and addressing issues swiftly by deeply understanding client needs and delivering timely, high-quality solutions. I excel in collaborative settings, contributing actively to team success and fostering a culture of excellence.Known for my reliability, commitment, and team-oriented approach, I am dedicated to driving impactful results and ensuring smooth operations within the affiliate marketing platform sector.

Listed skills include Leadership, Team Building, Bpo, Social Media, and 39 others.

Current workplace

Muhammad Hassam's current company

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Contour Software
Contour Software
Experienced Technical Support Analyst Specializing in Affiliate Marketing Platform (CAKE) at Contour Software - Delivering Exceptional Solutions for Optimal Client Success
markham, ontario, canada
Employees
658
AeroLeads page
10 roles

Muhammad Hassam work experience

A career timeline built from the work history available for this profile.

Technical Support Analyst (Affiliate Marketing Platform, Cake)

Current
  • CAKE Division:CAKE provides a SaaS-based solution to track, attribute and optimize the performance of digital marketing spend, in real-time. Bringing clarity to multi-channel marketing campaigns, CAKE empowers.
  • Deliver excellent client experience which promotes a high level of confidence through service excellence, fast cycle time, product expertise, follow-up in communication, and… Show more CAKE Division:CAKE provides a.
  • Deliver excellent client experience which promotes a high level of confidence through service excellence, fast cycle time, product expertise, follow-up in communication, and accurate results in deliverables.
  • Escalating Urgent issues to DEV or DEV OPS support when relevant via Freshdesk
  • Working closely with Account Managers and VIP clients directly, via phone, email, Chat, and providing technical knowledge
  • A liaison between client and other departments. Providing assistance during both UK and US Hours.
May 2020 - Present

Account Specialist

  • Managing customers account and providing support
  • Dealing with all aspects of the project (Inbound Sales)
  • Using an existing network of industry contacts to generate new business
  • Leading and training other members of the team (Floor Floating)
  • Ensuring necessary actions are undertaken by the claims and other teams
  • Maintaining and expanding relationships with existing customers
Jul 2017 - Feb 2020

Business Development/Account Executive

Axact

Karachi, Pakistan

  • Managing a portfolio of accounts
  • Dealing with all aspects of a campaign
  • Using an existing network of industry contacts to generate new business
  • Leading and training other members of the account team
Sep 2016 - Jul 2017

Account Manager (Smartprocure)

Houston, Texas Area

  • Identifying new sales leads
  • Pitching products and/or services
  • Maintaining fruitful relationships with existing customers
Jan 2016 - Jul 2016

Business Development Officer

Yokohama, Kanagawa, Japan

  • Managing and Developing Business Globally
  • Management of Business Accounts
  • Facilitating Deals and Transaction with International Client
  • Negotiation and Closing of Transactions
Mar 2015 - Jan 2016

Senior Research Executive (Employment Data Verification Officer)

Aua Solutions

Karachi, Pakistan

  • Person Verification Expert, Data Management, Data Filtration, Quality Assurance
  • Responsible for Research and employee verification based on US/Canada and Managing Leads
  • Manages content development based on accurate & focused research.
  • Provides creative, professional write-ups to Business units and Enterprise on a wide range of areas including technical fields.
  • It manages content generation through a team of dedicated professionals who excel in qualitative &… Show more Person Verification Expert, Data Management, Data Filtration, Quality Assurance
  • It manages content generation through a team of dedicated professionals who excel in qualitative & quantitative research and who have excellent expressive skills.
Jan 2012 - Mar 2015

Inbound Customer Service Representative

C.D.G.K

Karachi

Customer Relations Officer

Feb 2011 - Sep 2011

Inbound Customer Service Representative

Karachi

Customer Support and Customer Relations

Sep 2010 - Jan 2011

Customer Service Representative

The Visionaries (Collaboration Of Bahria Foundation)

Customer Service Representative

Jun 2010 - Aug 2010

Business Development Specialist

Jul 2009 - Dec 2009
Team & coworkers

Colleagues at Contour Software

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4 education records

Muhammad Hassam education

Inter (Commerce), Commerce

Board Of Intermediate Education Karachi

Activities and Societies: Cricket, football

Matric, Computer Science

Saeeda Academy
FAQ

Frequently asked questions about Muhammad Hassam

Quick answers generated from the profile data available on this page.

What company does Muhammad Hassam work for?

Muhammad Hassam works for Contour Software.

What is Muhammad Hassam's role at Contour Software?

Muhammad Hassam is listed as Experienced Technical Support Analyst Specializing in Affiliate Marketing Platform (CAKE) at Contour Software - Delivering Exceptional Solutions for Optimal Client Success at Contour Software.

Where is Muhammad Hassam based?

Muhammad Hassam is based in Karachi South District, Sindh, Pakistan while working with Contour Software.

What companies has Muhammad Hassam worked for?

Muhammad Hassam has worked for Contour Software, Ibex, Axact, Arthur Lawrence, and Icm Japan.

Who are Muhammad Hassam's colleagues at Contour Software?

Muhammad Hassam's colleagues at Contour Software include Obaid Ur Rehman, Omer K., Faizan Saeed, Fahad Ali, and Syed Hadi Hassan.

How can I contact Muhammad Hassam?

You can use AeroLeads to view verified contact signals for Muhammad Hassam at Contour Software, including work email, phone, and LinkedIn data when available.

What schools did Muhammad Hassam attend?

Muhammad Hassam holds Mass Communicaton, Mass Communicaton from Karachi University.

What skills is Muhammad Hassam known for?

Muhammad Hassam is listed with skills including Leadership, Team Building, Bpo, Social Media, Primary Research, Online Marketing, Computer Hardware, and Business Process Outsourcing.

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