Managing the day to day running of the Operations Division including:Employee Relations and Management: Managing a team of more than 200 employees commencing with the hiring process through to continuous training, motivating and guiding.Media Outlets Listing Print and Online: 95% accuracy of all Print Media Outlets in the MENA Regions as well as ensuring that all Tier 1 and Tier 2 Print and Online outlets are verified.Technology Development: Help build and implement new systems including Optical Character Recognicion (OCR) for both English and Arabic Print Titles as well as developing and implementing a new Website Crawler. Create and implement a full archive and indexing of all OCR’d Titles.Journalists and Social Media Influencer Database: Create and maintain a database of Tier 1 Journalists and Influencers within the MENA RegionContent Creation and Content Integrity: Collaborate with the teams to ensure client content is of high quality as well as ensuring content has strong moral principals.Cost Efficiency Processes: Implement plans to increase the use of technology in order to decrease the cost of operations and increase profitsRevenue Partnership: Create and implement a system to assist the Commercial Team to Cross Sell or Upsell different product across the companyDepartment Activation: Create and Implement a department that would create client profiles as well as queries for all media monitoring services i.e Print, Online, Broadcast and Social

Journalists Database: Compile and maintain an up to date Database of all Journalists in the region for potential Press Release Outreach.Create and Manage Press Releases for Clients: Understand what the Client’s Objectives are that is to be released to the Arabic Press. Compilation of Arabic Press Releases according to Objectives and ensure it is sent out to the targeted Journalists.Client Relations: Maintaining client relationships by conducting meetings and ensuring clients are kept up to date on their Press activities across all media.Media Monitoring: Ensure Monitoring systems are in place to monitor Coverage released to the press to update clients on their Return on Investment