Logistics Service - Administrative

 Work in call center (first service international one of OrasInvest group) as agent form 15/5/2005 to 31/12/2005 Call Center AgentJob dutiesEmployer: first Service Company one of orascom telecom group.Responsibilities: receiving call from Mobinil customers on(555 customers service) to Set an appointments to collect the monthly payments and receiving there Problems of the delivering of bills and solving it.Calling the customers of (MIB - CIB – HSBC - BNB – ABC)… Show more  Work in call center (first service international one of OrasInvest group) as agent form 15/5/2005 to 31/12/2005 Call Center AgentJob dutiesEmployer: first Service Company one of orascom telecom group.Responsibilities: receiving call from Mobinil customers on(555 customers service) to Set an appointments to collect the monthly payments and receiving there Problems of the delivering of bills and solving it.Calling the customers of (MIB - CIB – HSBC - BNB – ABC) BANKTo set appointments to deliver there statements.Calling Customers of (link dot net - egy net - menatel –Te-data -Nile on line) ADSL to Offer our collection service. Start 1/1/2006 I become assistant supervisor till now.Call Center Supervisor Job duties• Training, assisting and accompanying new employees in the department• Answer Customer Service Associate’s questions as needed• Counseling to drive improvements in the team• Implementing and executing company policies and procedures, and help set daily work priorities for the team• Drive the team in order to achieve requested targets. Improve performance metrics of team players.• Working with workforce management, monitor calls and ensure that schedules are adhered to, calls and emails are answered• Maintain performance, productivity, and attendance information.• Take care of scheduling and distributing and delegating tasks of the department• Handle Hard call• Assist Call center supervisor as needed• Monitor calls as needed• Distribute all new Batch to agent• Follow up all Clients Complain • Interview and make recommendations for open positions in the call center• Ensure process and procedures are followed correctly Show less