B2B:-Fleet capacity optimization for parcel collection and delivery.-Daily planning of transportation operations.-Continuous monitoring of the process and real-time adjustments.-Ensuring service and delivery quality with defined KPIs.-Efficient management of LTL and FTL shipments.B2C:-Continuous monitoring and improvement of last-mile delivery performance.-Handling returns at the RTV level to ensure customer satisfaction and minimize return-associated… Show more B2B:-Fleet capacity optimization for parcel collection and delivery.-Daily planning of transportation operations.-Continuous monitoring of the process and real-time adjustments.-Ensuring service and delivery quality with defined KPIs.-Efficient management of LTL and FTL shipments.B2C:-Continuous monitoring and improvement of last-mile delivery performance.-Handling returns at the RTV level to ensure customer satisfaction and minimize return-associated costs.-Establishment of processes, checklists, and audits to measure service quality with predefined KPIs for all logistics departments. Show less

▪︎ Improve logistics service :-Ensure the service provider adheres to the standards of the dock for both receiving and shipping.-Manage a high-quality E-commerce delivery service.-Guarantee a transportation panel that adapts to our needs.-Launch a Last Mile Transportation tender.-Optimize transportation plans to minimize additional transportation costs by optimizing space.-Ensure the application of Inter-Store standards and their invoicing.▪︎ Ensure a… Show more ▪︎ Improve logistics service :-Ensure the service provider adheres to the standards of the dock for both receiving and shipping.-Manage a high-quality E-commerce delivery service.-Guarantee a transportation panel that adapts to our needs.-Launch a Last Mile Transportation tender.-Optimize transportation plans to minimize additional transportation costs by optimizing space.-Ensure the application of Inter-Store standards and their invoicing.▪︎ Ensure a Healthy and Safe Environment :-Ensure smooth operations in the E-commerce zone with security. Show less

▪︎ Management of the stock by optimizing the cost of storage.▪ Follow the physical flows of the reception, storage until the expedition.▪ Increase of the storage capacity after extension of shelving and implementation of a WMS.

Receiving calls for the energy provider ENGIE:Billing service: handling customer complaints, explaining billing details, resolving technical issues, and offering commercial solutions.

Scheduling appointments for technician visits.Technical scheduling of routes.