Achievements● Launched a new franchise chain of chocolate and gelato store VENCHI, opening 2 branches in UAE and Bahrain, handling the selection of location in Dubai Mall and Marasi Mall, supply chain management, selection and negotiation with suppliers, supervised interior works, POS creation, market study, pricing, margin and recruitment of opening team.● Opened 4 Eataly stores in Qatar and UAE, opening of new branch in Rim Mall Abu Dhabi and re-opening in Dubai Mall, JBR and Dubai Hills handling the assortment, store/retail layout, visual merchandising, forecast, controlling the profit margin, importing international and local supplies.● Launched 2 direct stores for handling delivery of orders, developed operations and procedures.● Improved overall margin by 5%.● Improved sales of e-commerce from 3.5 to 5.5 million dirhams across GTCC by increasing the covered area, opening new stores and increasing items from 1000 to 1400 SKUs.● Increased overall sales by 15% in 2023 comparing to 2022 with new stores and assortments.● Succeeded in reducing overhead charges by increasing efficiency of operations. Key Responsibilities● Managed 11 stores in UAE, Bahrain, Qatar, KSA and Kuwait, introduced new assortments, acted as point of contact with suppliers, handled demand planning and controlled out-of-stock items.● Managed 11 store managers and 11 retails managers across branches, evaluated sales numbers, assessed performance and gave recommendations.● Generated retail reports, cost of goods sold, warehousing and logistics cost, top performing SKUs, wastage, expiry action plan, stock depletion and shipment overhead charges.● Meet with regional brand manager to discuss objectives.● Meet with CEO and chairman for retail demand planning, warehousing and margin.● Handled all aspects of demand planning and forecasting by analyzing sales reports and identifying top performing SKUs and ensuring minimum wastage.

Achievements● Reduced wastage by 3%.● Improved margin by 5%.● Achieved 8% growth in 2020 despite Covid19 restrictions.● Project leader of E- commerce launching for all the platforms in UAE and GCC.● Increased assortment to reach 1400 items and introduced ready-to-eat and ready-to-cook meals. ● Opened Eataly in Kuwait and supported with the pre-opening from the store lay-out to the trained and managed staff both retail and restaurant as well as supplies requisition/order forecast based on store performance and setting up inventory.● Managed 2 stores and staff of 25 members including sales associates, cashiers and storekeepers.● Launched the corporate gifting to big clients during 4 holidays within the year.● Awarded “Best Manager of the Year” in 2018.Key Responsibilities● Handled ordering and purchasing of stock and food items and negotiation with suppliers.● Oversaw the restaurant operation, hire staff, making sure that all staff are trained well. ● Kept a tab on food cost, waste and employee hours, working to the best to enhance profit of the company and providing the best dining experience to the customers.● Prepared and controlled the stores budget aiming for minimum expenditure and efficiency.● Monitored stock levels and purchases to stay within budget constraints.● Analyzed sales and revenue reports and made forecast.

Achievements● Improved sales of retail store by 15%.● Increased sales overall by 10%.● Developed the beverage menu while calculating cost and optimizing pricing to create a profitable menu.● Managed 70 employees in the kitchen, restaurant and retail store trained them on sequence of service, communication skills and upselling techniques.● Responsible for purchasing, inventory and waste management.Key Responsibilities● Organized all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the Kronos time management system.● Conducted regular meetings for outlets to ensure staff work is aligned with restaurant objectives.● Controlled current budget and forecasted revenues and product costs.● Managed the delivery system and updated the delivery menu on a daily basis.

● Managed the pre-opening of the restaurant: developed SOP (sequence of procedure), trained staff members and implemented overall operations.● Launched the birthday celebrations with football theme for kids.● Recruited, developed, trained and appraised staff as directed by manager.● Ensured that all products sold are calculated correctly to maintain maximum gross profit.● Managed and maintained inventory ensuring availability of raw material.

● Managed 3 stores and a team of 80 employees and of 47 different nationalities.● Received multiple positive trip advisor reviews in my personal name for outstanding service.● Awarded “Employee of The Month”.