Technical Support for windows ( XP and 7 and 8.1 and 10) troubleshooting, Oracle applications and- support for computer hardware, Printers and Scanners problems.- Managing Computers for Company users via domain remotely.- Administrator on Symantec Endpoint Protection Manager.- Using Active Directory Management to manage user accounts for Domain users- Implementation and administration for SCSM (System Center Service Manager).- Configure any new equipment and attach it to user's equipment's.- Monitor functioning of equipment and make necessary modifications to ensure system operatesin conformance with specifications.- Using Remedy Help Desk Application to:- Resolve Remedy Cases and Document the applicable solutions.- Answer users' inquiries regarding computer software and hardware operations to resolve problems.- Resolves complaints and answers questions of Employees regarding all IT issues.- Maintain record of the daily data communication transactions, problems and remedial actiontaken, and installation activities.- Help Implementation teams when implementing any new IT projects.- Follow up user's requirements forms and apply it to systems.- Communicate with other departments and management to resolve problems and expedite work.- Consults with "IT Customer Service Manager" and other personnel to resolve problems.- Work on night Shifts when required.- Implement new Equipment's and Policies at Company sites.- Apply IT feature plans in all Sites.- Apply Auditors recommendations.