As an IT Specialist, I've built a robust enterprise infrastructure for broadcast stations, blending extensive hands-on experience with a deep understanding of various technologies to ensure smooth operations and adherence to industry standards.Key Responsibilities:Technology Mastery: I’ve managed diverse technology stacks, including deploying Windows Server 2012, handling DNS and Active Directory, configuring Pfsense and FortiGate for network security, and overseeing ESET… Show more As an IT Specialist, I've built a robust enterprise infrastructure for broadcast stations, blending extensive hands-on experience with a deep understanding of various technologies to ensure smooth operations and adherence to industry standards.Key Responsibilities:Technology Mastery: I’ve managed diverse technology stacks, including deploying Windows Server 2012, handling DNS and Active Directory, configuring Pfsense and FortiGate for network security, and overseeing ESET Server.Virtualization Expertise: Leveraging VMware vSphere, I’ve enhanced resource utilization, scalability, and system flexibility through effective virtualization.Network Proficiency: Skilled in LAN, WAN, and WiFi systems (notably Ubiquiti), I’ve established robust and efficient network environments.Broadcasting Solutions: I’ve implemented and managed broadcasting technologies including MagicSoft, CasparCG, Cinegy, and video surveillance systems like CCTV/Samsung/Dahua, DVR, NVR, and ETERE automation to ensure seamless broadcasting operations.Automation and Monitoring: By integrating AUTOMATE Robotic Process Automation, I’ve streamlined tasks and boosted efficiency. I also use ManageEngine OpManager for system integrity and reliability monitoring.Team Leadership: Leading a team of five, I’ve fostered professionalism and teamwork, evaluated performance using ManageEngine ServiceDesk, and upheld ITIL best practices.Customer Focus: My strong communication skills enable me to prioritize customer satisfaction by promptly addressing queries and resolving issues.Continuous Improvement: I’ve driven performance enhancements through incident management best practices, developed team policies and procedures, and established KPIs for quick response and overall efficiency. Show less

As an IT consultant, I successfully led the evaluation of the "Reaching All Children with Education – Lebanon - RACE II" project, funded by the World Bank. My key responsibilities included:Defining project objectives and information system requirements through careful analysisImplementing a technical solution (an online survey) to effectively collect data from over 130 sample schools across Lebanon, in order to meet business needs and objectivesProviding expert advice on… Show more As an IT consultant, I successfully led the evaluation of the "Reaching All Children with Education – Lebanon - RACE II" project, funded by the World Bank. My key responsibilities included:Defining project objectives and information system requirements through careful analysisImplementing a technical solution (an online survey) to effectively collect data from over 130 sample schools across Lebanon, in order to meet business needs and objectivesProviding expert advice on technology best practices for monitoring and evaluation purposesTraining a team of 15+ staff members on the use of the new IT systems and providing ongoing support to ensure smooth implementationMonitoring and reporting on the success of the IT solution, using key metrics to measure progress Show less

In my role as the Founder of Rabab Cancer Foundation, I've been instrumental in driving strategic planning for community program expansion. I've actively mobilized and empowered a network of over 100 volunteers, board members, event committees, alumni, partner organizations, and funders.My leadership extends to coaching and retaining a high-performance management team, consistently evaluating program components for effective communication with the board and funders. I've leveraged… Show more In my role as the Founder of Rabab Cancer Foundation, I've been instrumental in driving strategic planning for community program expansion. I've actively mobilized and empowered a network of over 100 volunteers, board members, event committees, alumni, partner organizations, and funders.My leadership extends to coaching and retaining a high-performance management team, consistently evaluating program components for effective communication with the board and funders. I've leveraged external relationships to discover new opportunities.Key Achievements:Founded Rabab Cancer Foundation, an official NGO providing support to cancer patients in Lebanon.Successfully recruited and managed staff, members, and volunteers.Developed both short-term and long-term organizational goals.Crafted a comprehensive website and social media strategy.Fostered relations with local and international organizations for collaborative partnerships.Established the NGO's WordPress website, enhancing online presence. Show less

Elaborating Donor maps in LebanonSetting guidelines for donor policies and donor tracking for NGOs

As an IT specialist, my responsibilities included providing technical support to over 500 clients at the L1 and L2 levels, diagnosing and resolving issues within a Windows domain environment, designing and implementing infrastructure and systems to meet the company's needs, participating in the deployment of software updates and patches using Desktop Central, installing new hardware and backing up servers, evaluating new software and identifying security risks, managing a professional help desk… Show more As an IT specialist, my responsibilities included providing technical support to over 500 clients at the L1 and L2 levels, diagnosing and resolving issues within a Windows domain environment, designing and implementing infrastructure and systems to meet the company's needs, participating in the deployment of software updates and patches using Desktop Central, installing new hardware and backing up servers, evaluating new software and identifying security risks, managing a professional help desk system for the entire company, and performing daily maintenance tasks to optimize system performance. Some of the technologies I work with include Windows Server, Active Directory, Group Policy, and Exchange Server. I also have experience with virtualization technologies such as VMware and Hyper-V. Additionally, I am skilled in troubleshooting network issues, configuring and maintaining firewall and security protocols, and managing storage systems. Show less