- Developed tools for loading/transferring GIS data between different systems that save the time of repeating these tasks by 100%.- Designed digital maps with geographic data and other data sources that helped the financial departments in their field work and increased the collection of bills payment by about 50%.- Produced reports on geographic data utilizing data visualization that increased the planning quality of the city by 30%.

- Offer customers to call back in case of disconnection,So they become more engaged with the municipality by 30%.- Understanded customer queries clearly and fastly and that increases their engagement.- Avoiding the customer to repeat themselves.- Providing helpful material after service.- Solving customers’ issues the first time around.- Create Emotional Connections by Short storytelling, making the customer better relate to your agent, hence the brand.- Throwing in an appreciated surprise into the customer’s order such. as a handwritten note, a free - upgrade or even a freebie.- Interacting the Right Way.

El Mobadara Al Omania Association is a humanitarian and development organization, guided by Islamic values, working in Palestine since 2014, to improve the well-being of vulnerable people, deliver life-saving emergency aid, enhance education environment, reduce the humanitarian impact of conflict, empower communities to reduce poverty and protect communities from disasters, regardless of race, political affiliation, gender or belief.- Implemented A criteria system to evaluate houses that need rehabilitation so that help the organization to choose the correct houses to rehabilitate and improved the selection system by about 80%- Successfully coordinated project management tasks and resources and saved the money and time of these projects and increased the impact of implementing these projects by 80%.

- Gathered data and maintained accurate records for the roads searching problems that help the main researcher to focus on analysing the data and improve the quality of articles.- Conducted literature searches, helped in conducting quantitative analytical processes of data.- Provided first class communication and collaboration with coworkers- Skilled at detecting, resolving issues, and understanding and analyzing data

- Gained experience assisting students with a range of disabilities and learning differences- Developed trust and rapport with students, providing assistance to teachers and engaging students in learning activities and positive behaviors to optimize their understanding of lessons.- Utilized a variety of informal and formal assessment strategies to analyze student readiness, determine student progress, and effectively adapt instruction to meet and exceed State Standards.- Helped students develop a reward and peer support system using social media to increase class attendance and assignment completion.