Hassan Elsayed Email & Phone Number

HR coordinators are responsible for the administrative and clerical functions of HR departments, performing such tasks as maintaining personnel records, creating and updating employee handbooks, and developing employee orientation programsTo help with employee hiring, you might schedule interviews and keep candidates abreast of the hiring process. Additional tasks in this category might include:Creating new employee filesOverseeing employee onboardingAdministering paperwork to new employeesAssisting with performance reviewsProcessing leaves of absence, layoffs, and terminations

Qesm El Maadi, Cairo, Egypt

Provide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilise excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products and services