- Lead sales strategy development for AI-powered virtual receptionist, targeting small business owners to streamline customer communication.- Coordinate cross-functional teams (sales, marketing, and product development) to drive lead generation, enhance sales conversion, and improve client retention.- Manage project timelines, ensuring product updates aligned with customer demand and supported sales cycles.- Develop and manage an internship program, providing IT experience to high school and college students, focusing on mentorship and skills development.- Collaborate with strategic partners (e.g., Maryland Technology Internship Program) to ensure comprehensive support and career guidance for interns.- Promote diversity by increasing representation of underrepresented groups in the tech sector.- Oversee full lifecycle of niche dating app focused on geek culture, ensuring timely delivery of milestones in a fast-paced startup environment.- Lead Agile development, coordinating cross-functional teams for feature integration, market research, and stakeholder communication.- Manage app development processes, optimizing user experience for the targeted geek-centered audience.

I was responsible for providing extensive support tomultiple end clients. My day-to-day tasks involveconfiguring and maintaining SharePoint sites,guaranteeing that essential documents and data arereadily accessible to all users. Troubleshooting issues,implementing robust security through permissions, andcustomizing SharePoint solutionsResponsibilities: Supporting end clients in need of high level sharepointdevelopment supportDesigned, Developed, Tested, and Maintained SharePoint Site(s),pages, lists, and libraries.Created out of the-box functionality to develop workflows andcustom, interactive dashboards within Power Bi, Power AutomateUtilized proper permission controls for security management bymanaging user accounts and establishing and/or maintainingend user accessUtilize connectors such as Microsoft Planner, Teams, Outlook, SharePointOnline, OneDrive, and Power PlatformMaintain distribution groups, points of contact lists, and groupmembership listings.Create and maintain forms and document templatesKnowledge management process developmentsupport, configure, and monitor SharePoint Server, SharePoint Online,OneDrive, Power Platform, and Teams environments.

Troubleshoot, patch, and image corporate laptops and merchantsystemsDevelop and maintain corporate laptop and merchant systemimagesDevelop and maintain an inventory of all monitors, keyboards, harddrives, modems, printers, scanners, and other peripheral equipment.Provision and maintain corporate managerial email accountsInstall and maintain security updates as needed to laptopsDocument instances of hardware failure, repair, installation, andremoval. Maintain up-to-date knowledge of hardware and equipmentWork with end users to identify and deliver required PC service levels.Install, configure, test, maintain, monitor, and troubleshoot end userworkstation hardware, networked peripheral devices, andnetworking hardware productsMonitor and test PC performance and provide PC performancestatistics and reportsPerform on-site analysis, diagnosis, and resolution of complex PCproblemsWork within the M365 environment and support Windows 10 systemsReceive and respond to incoming hardware problems.

I was responsible for configuring and customizing SharePointsites, pages, and libraries in order to help maintain internaldocuments associated with marketing data for the company.I configured our Sharepoint online pages, subsites, anddocument libraries. I also spent a large amount of timecreating automated workflows for email marketing chains,power bi reports, and answering trouble ticket requestsassociated with the sharepoint environment.ResponsibilitiesWorked to develop new sharepoint forms, automatedworkflows, site pages, and document libraries.Added users, created permission groups for accessingcertain document libraries and pages.Performed maintenance of sharepoint lists with automatedworkflows that automatically set certain list items to archive,copied, and moved to the archive list based on certain datedata associated in power automateResolved tier 1-2 SharePoint related issuesProvided SharePoint support, end-user training, and SOPversioningPerformed data retrieval through site collections andmigrationEnsuring sufficient storage space by performing clean-upsand archiving data.Minor PowerShell Scripting

My role involved customizing SharePoint sites to meetWeeksville's unique needs, managing content, providing usersupport, maintaining security, optimizing workflows, andpotentially conducting training sessions. I'm here to ensure thatWeeksville Heritage Center's digital workspace is tailored for theirmission and operates smoothly.Responsibilities:SharePoint site modifications, configuration of out-of-boxfeatures, and creation of pages, forms and approval workflows.Plan, design, implement, document, and maintain contentmanagement systems in coordination with government POCs.Contribute to the visual appeal of online offerings andcommunications.Assist with the operations and maintenance of customer websites,as needed.Support debugging of customer intranet applications as needed.Design, develop, and test SharePoint solutions.Utilize connectors such as Microsoft Planner, Teams, Outlook, SharePointOnline, OneDrive, and Power PlatformMaintain distribution groups, points of contact lists, and groupmembership listings.Create and maintain forms and document templatesKnowledge management process developmentsupport, configure, and monitor SharePoint Server, SharePoint Online,OneDrive, Power Platform, and Teams environments.