• Responsible Sales of Transportation Services for North Region and nationwide sales of Warehousing Services. • Develops trust relationships with a portfolio of major clients to ensure they do not turn to competition.• Acquires a thorough understanding of key customer needs through frequent visits, resolve their issues and provides a solution (in collaboration with respective functional teams) which includes end-to-end supply chain advisory in accordance with their needs.• Ensures… Show more • Responsible Sales of Transportation Services for North Region and nationwide sales of Warehousing Services. • Develops trust relationships with a portfolio of major clients to ensure they do not turn to competition.• Acquires a thorough understanding of key customer needs through frequent visits, resolve their issues and provides a solution (in collaboration with respective functional teams) which includes end-to-end supply chain advisory in accordance with their needs.• Ensures sales target achievement by devising appropriate plans.• Forecasts and plans for the growth of product / service in the market.• Monitors success of sales programs through key metrics (sales, customer satisfaction).• Manages customer relationships throughout the tender process, ensures a high level of customer care is maintained.• Credit management. Show less

• Responsible to achieve assigned targets for Imports & Exports of Lahore Central Area.• Responsible for making yearly Budget of International Business of assigned area.• Opportunity Creator and Competition Oriented, Increase Profitability.• Customer Retention (Repairing, Maintenance & Fine Tuning), New Sales / Promotion, Market Research• Contract revision (in order to enhance profitability / RPS) and trim down recovery time and claim adjustments as per standard. • Analyzing… Show more • Responsible to achieve assigned targets for Imports & Exports of Lahore Central Area.• Responsible for making yearly Budget of International Business of assigned area.• Opportunity Creator and Competition Oriented, Increase Profitability.• Customer Retention (Repairing, Maintenance & Fine Tuning), New Sales / Promotion, Market Research• Contract revision (in order to enhance profitability / RPS) and trim down recovery time and claim adjustments as per standard. • Analyzing the economic conditions, surrounding business activities such as industry trends and competition activities. Show less

• Managing existing accounts base of assigned territory and new customer acquisition. • Communication with corporate clients and business management to meet customer needs.• Prepare sales budget while utilizing the specific parameters to formulate yearly sales targets.• Developing relationship with existing clientele to encourage the use of TCS services.• Cross selling offering different products analyzing customer needs.• Planning and monitoring sales force efforts and… Show more • Managing existing accounts base of assigned territory and new customer acquisition. • Communication with corporate clients and business management to meet customer needs.• Prepare sales budget while utilizing the specific parameters to formulate yearly sales targets.• Developing relationship with existing clientele to encourage the use of TCS services.• Cross selling offering different products analyzing customer needs.• Planning and monitoring sales force efforts and mapping out strategies and tactics for achieving sales targets and objectives. Show less

• Achieving sales targets on monthly basis.• Providing the best customer services to all walk-in clients.• Maintaining strong customer relationship with clients.• Ensuring strong coordination with all departments to achieve the required results.• Ensuring the strong liaison with operations department regularly to ensure the shipments connections.

• Achieving recovery targets on monthly basis.• Rectifying billing errors in time to streamline the recovery process.• Maintaining strong customer relationship with clients.• Ensuring strong coordination with all departments to achieve the required results.

• Officiated as Supervisor Customer Services• Handling/managing queries related to international shipments (inbound, outbound and pending)• Ensuring smooth operation by strong coordination with all departments.• Communicating effectively & reinforcing professional appearance especially while working in the front office.• Working with back office on all pending shipments (Inbound and outbound)• Reporting to management with daily statistics.• Handling customers along… Show more • Officiated as Supervisor Customer Services• Handling/managing queries related to international shipments (inbound, outbound and pending)• Ensuring smooth operation by strong coordination with all departments.• Communicating effectively & reinforcing professional appearance especially while working in the front office.• Working with back office on all pending shipments (Inbound and outbound)• Reporting to management with daily statistics.• Handling customers along with their complaints and queries over the telephone.• Introducing different strategies to enhance the functionality and performance of Customer Support Operations. Show less

• Handling irate customers for their complaints and queries as per company SOPs. • Established priorities, executed effectively to meet goals & objectives.• Customer Services like Call Section, Pending Shipments and HFC (Hold for Collection Shipments).• Worked as a backup Retail Sales Officer• Officiated as Operations Manager.• Assisted other departments Supervisors/Managers and successfully manage different tasks /projects.

• Supervised the sales staff and kept check on every aspect of products sales to make effective sales promotions.• Ensured that sales targets were being achieved.• Kept a close check on daily sale and recovery of medicines.• Coordinated/negotiated with clients for stuck recoveries.• Managed sales accounts on daily and monthly basis.

• Successfully performed the daily mailing operations.• Maintained cohesive environment through motivation & team building.• Assisted the operations manager in daily routine tasks.• Successfully managed the conditional bulk projects.