In charge of night night operation in Calimera Blend Paradise resort & Blend Club Aqua resort.

Manage and supervise all reception personnel and ensuring proper completion of all front office duties. Directing and coordinate the activities of the front desk, reservations , guests serviceses and experiences, communications, mailing and correspondances , maintaln accounts and manage inventory, availability, charts and allocations , Prepare daily and monthly plans and reports for front office department and the management.

To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved, and working closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share.•To Maintain and promote a team work environment with effective and clear communication amongst co-workers.•Ensure best client service is being made available through communication amongst the team, cross training… Show more To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved, and working closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share.•To Maintain and promote a team work environment with effective and clear communication amongst co-workers.•Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.•Working with all departments' managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.•Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.•Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.•Ensure hotel meets or exceeds budgeted goals.•Following up and track company cross-sell procedures.•To utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.•Organizing travel agent or corporate and booking websites monthly plans and reports•Assist with the development and implementation of promotions, both internal and external.•Creating a focus on attracting new business.•Attending and contributing to the monthly sales strategy meeting•Updating and owning the sales strategy & sales plan with the General Manager.•Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.•Provide positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Show less

Represent the hotel to the guest throughout all stages of the guest's stay, to determinate a guest's reservation status and identify how long the guest will stay, to help guests complete registration cards and then to assign rooms, accommodating special requests whenever possible, Verifying the guest's method of payment and following established credit-checking procedures. Placing guest and room information in the appropriate front desk racks and communicate this information to the appropriate… Show more Represent the hotel to the guest throughout all stages of the guest's stay, to determinate a guest's reservation status and identify how long the guest will stay, to help guests complete registration cards and then to assign rooms, accommodating special requests whenever possible, Verifying the guest's method of payment and following established credit-checking procedures. Placing guest and room information in the appropriate front desk racks and communicate this information to the appropriate hotel personnel. Show less

Primarily supervising front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services, also to ensure the hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.o To ensure… Show more Primarily supervising front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services, also to ensure the hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.o To ensure Outstanding customer care at all times.o To Maintain a friendly, cheerful and courteous demeanor at all times.o Courteously and accurately answer inquiries from potential guests and accepting hotel reservations.o Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.o To use suggestive selling techniques to sell room nights, increase occupancy and revenue.o Supervise daily shift process ensuring all team members adhere to standard operating procedures.o Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.o Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.o Adhere to company credit limit / floor limit policies.o Allocate rooms to expected arrivals after checking the guests preferences and special requests.o To build strong relationships and liaise with all other department's especially housekeeping,reservations etc.o To operate the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.o Cross Check all billing instructions are correctly updatedo To Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Show less

 Greet, register, and assign rooms to guests of hotel Verify customer's credit, and establish how the customerwill pay for the accommodation. Contact housekeeping or maintenance staff when guestsreport problems. Issue room keys and escort instructions to bellhops. Keep records of room availability and guest's accounts Perform logbook activities. Post charges, such as those for rooms, food, beverages, ortelephone calls, to ledgers.