Hassan Kamel Email & Phone Number

Chicago & Rockford, Il

• Presented the restaurant menu to patrons and made recommendations as requested, utilizing extensive product knowledge to explain ingredients and food preparation methods when necessary.• Marketed current promotions during initial interaction with each customer, driving sales and bolstering profit margins by advertising products with the highest price point; additionally, upsold clients on premium food items as well as desserts, thereby maximizing the profitability of each table.• Obtained on-the-job certification for training new employees, employing hands-on leadership and client-facing skills to capably train more than five new hires throughout tenure.• Achieved Tier One ranking within the restaurant due to excellence in problem solving and conflict resolution, acting as the point of escalation for dissatisfied customers.• Assisted hosts by processing inbound calls for reservations and greeting, seating, and thanking guests.• Organized a petition to reinstate a suspended manager, successfully restoring the individual’s position through dynamic team leadership, unity, and motivation.

Rockford, Il

• Canvassed the Men’s Department, marketing and recommending clothing items to customers.• Merchandised the floor in accordance with corporate expectations, collaborating with the Visual Supervisor to ensure displays, advertisements, and promotional posters were exhibited correctly.• Continuously exceeded sales quotas, and competently managed periods of high business volume.• Influenced sales techniques, developing scripts for presenting promotions to customers.• Mitigated customer dissatisfaction, diffusing one particularly tense situation that resulted in the disgruntled client writing a thank you letter regarding exceptional customer service.• Trained new hires in customer interfacing, cashiering, and marketing and sales strategy.