• Responsible for optimizing the Customer Lifecycle: Activation Team, Customer Lifecycle Management, in addition the Installments outbound team.o Activation Team: Managing the activation team (1 team leader and 7 agents) and setting targets for cards activation and selling installments to NTB customerso Enhanced the roles of the activation team agents which resulted in better activation and installment numbers.o Customer Lifecycle Management: Target customers with offers suitable… Show more • Responsible for optimizing the Customer Lifecycle: Activation Team, Customer Lifecycle Management, in addition the Installments outbound team.o Activation Team: Managing the activation team (1 team leader and 7 agents) and setting targets for cards activation and selling installments to NTB customerso Enhanced the roles of the activation team agents which resulted in better activation and installment numbers.o Customer Lifecycle Management: Target customers with offers suitable for their needs (Inactive, Dormant, transactors, etc...)o The Installments outbound team is responsible for offering cards installments plans (Balance Transfer Facilities, Cash on Call and Easy Installment Plan) to existing customers.o Managing the targets and incentive of the team to ensure maximum efficiency.o Launched different credit and debit cards campaigns that served both acquiring new customers and increasing usage on existing cards.• Responsible for growing the cards portfolio through growing the Cards Balances.• Handling the relationship with VISA• Handling the relationship with ICLP, the loyalty program company • Cooperating with Cards Operations team in the technical side to ensure that the operational side of the business is running smoothly and in accordance to business needs.• Managing relationship with other stakeholders (Fraud/Policy/Sales/Assessment) to ensure overall success of the cards business• Balance risk and reward to ensure profitability• Implement governance, risk, compliance and control in line with Barclays Bank group policies. Show less

• Successfully accepted in the Barclays Africa Graduate Program.o Extensive training in different parts of Africa to be prepared for a managerial role.o Meeting and competing with a high caliber of graduates from all over Africa.o Exposed to a diverse array of cultures and ideas within the African continento Enhancement of soft skills, presentation skills and innovative thinking.o Mentored and trained to cope with different difficult situations and how to handle… Show more • Successfully accepted in the Barclays Africa Graduate Program.o Extensive training in different parts of Africa to be prepared for a managerial role.o Meeting and competing with a high caliber of graduates from all over Africa.o Exposed to a diverse array of cultures and ideas within the African continento Enhancement of soft skills, presentation skills and innovative thinking.o Mentored and trained to cope with different difficult situations and how to handle them. Show less

• Daily transactions such as cash, bank, revenues and expenses• Prepare monthly entries reflecting operations and transactions throughout the month• Prepare the following on a monthly basis: (Trial balance, Bank reconciliation, General ledger)• Prepare monthly analysis of fixed assets• Review all payables including accrued expenses, all due bills, and payroll and tax payments• Prepare the Fixed Assets Register including acquisition/addition, depreciation rate, location… Show more • Daily transactions such as cash, bank, revenues and expenses• Prepare monthly entries reflecting operations and transactions throughout the month• Prepare the following on a monthly basis: (Trial balance, Bank reconciliation, General ledger)• Prepare monthly analysis of fixed assets• Review all payables including accrued expenses, all due bills, and payroll and tax payments• Prepare the Fixed Assets Register including acquisition/addition, depreciation rate, location, disposals of fixed asset• Being responsible on cash and bank movements & preparing monthly reconciliation• Prepare, review and submit the withholding tax form on a quarterly basis to tax the authority Show less