As a Linux and AWS administrator, I manage Linux based AWS VPSManaging Hosted PBX for customersAuditing Servers and Data

Perform initial diagnostic evaluation, address technical issues, and provide end-user education and instructionTroubleshoot phone features and application issuesResolve issues within the scope and control of the service offeringRefer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolutionTrack status, inform and escalate tickets as necessary to ensure compliance with all service level agreements (SLAs) and expectations of ClientParticipate in a 24×7 on-call rotation with peersWork on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions

 VoIP Infrastructure planning, designing, deployment, operation management, and optimization Dealing with carriers, vendors, manufacturers, and suppliers Administration of Asterisk-based PBX and Provisioning of SIP and IAX trunks to the clients/subscribers Provisioning and deployment of Hosted VoIP servers Fault management and troubleshooting client’s issues Monitoring and optimization of network performance Information Security management Testing IP phones and softphones for compatibility and performance Composing setup guides for IP hard/softphone