Provided on-site support for desktop computers, mobile devices, audio/video equipment, and infrastructure at Los Angeles International Airport. This includes hardware installation and configuration, software support, and systems administration. Additionally, services encompassed mobile device deployment and managed profile administration (MDM) for both iOS and Android devices.

Provides technical support for United Airlines employees at Los Angeles International Airport. Responsibilities include device deployment and maintenance, voice and data services, DEP profile management, software support, break-fix, hardware and accessory replacement.

As a Genius Admin, I coordinated, organized, planned, and supported all operational activities needed to ensure the successful completion of repairs, including managing and supporting the customer pickup process. In partnership with the Operations team, I managed and tracked service part inventory and part orders. I assisted with customer service issues and supported in finding appropriate solutions.I also provided peer feedback based on observations on the floor and in the repair room. As needed, I completed repair tasks to support the Genius Bar team and customer demand. I understood the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products. I used the APPLE Steps of Service to identify ownership opportunities, present product and service recommendations, and educate customers on relevant ways to buy.

As a PSC Advisor, I worked remotely to support retail stores, ensuring the successful scheduling and completion of repairs. In partnership with the Genius team, I managed and tracked service appointments, assisted with customer service issues, and supported in finding appropriate solutions.

As an AppleCare Advisor, I provided telephone technical support to Apple customers. This role involved quickly diagnosing product issues and explaining situations with patience and compassion. I determined whether repairs were feasible or if a replacement was necessary, offering solutions to swiftly get users up and running again. Maintaining composure and customer focus while troubleshooting and solving technical issues was crucial.

During my tenure as a Technical Specialist, I demonstrated an ability to quickly and competently assess customer support needs both at the Genius Bar and on the sales floor. Remaining flexible in a retail environment was key to success, and I consistently adhered to schedules while adeptly transitioning between various roles, such as RFP, On-Point, and Mobile support. At the Genius Bar, I consistently maintained positive metrics regarding sales and services, all while delivering the best available solutions in a reassuring manner. Maintaining composure and customer focus during troubleshooting was always challenging, yet I proved my ability to thrive even during our busiest hours.

I was hired in a support role for Build Engineers in a lab/data center environment. Initially, I performed various organizational and inventory tasks involving networking equipment and miscellaneous assets. Over time, my role expanded to include additional responsibilities such as:- Building and maintaining hands-on training classes.- Planning, designing, and installing rack configurations for networking equipment.- Troubleshooting and resolving issues both during setup and once the training class was live and being delivered by instructors.The primary function of the role was resolving support requests through Solar Winds Web Help Desk, designing and building (rack and stack) lab configurations, working with Cisco IOS commands, and maintaining network connectivity.Additional Responsibilities included:- Coordinating with content teams to plan, design rack layouts, and build labs.- Managing shipping and receiving of hardware.- Tracking device inventory through Cisco web-based tools and systems.- Creating physical and logical topologies based on designs provided by subject matter experts.- Racking and cabling assorted Cisco and third-party gear.- Configuring basic remote access for all products.- Assisting Cisco employees with the automation of labs into lab automation tools.- Maintaining network and systems operational status.- Triage and resolution of support requests, understanding urgency and priority for escalations.- Hardware troubleshooting, device repair, firmware, and software upgrades.- Maintaining a clean and safe lab/data center work environment.

The Cooperative Agencies Resources for Education (CARE) program is a state funded program for single parents attending Allan Hancock College. At the CARE center, students are welcome to come in for tutoring sessions, utilize our computers, and see their academic counselor. I was responsible for tutoring mathematics courses ranging from pre-algebra to calculus.

Throughout three years with the organization I was responsible for guiding clientele throughout their wine tasting experience. I continually provided an exceptional customer experience and excelled in retail sales and service.

At Touchstone, I assisted two production executives for television series and post-production. My responsibilities included (but were not limited to) general administrative duties as well as detailed script analysis.

At Showtime I was responsible for duplicating and delivering dailies and revisions, maintaining the video vault, updating the asset database, and compiling project credits. I acted as an assistant engineer for remote ADR sessions (via ISDN broadband) for directors and producers; and coordinated screenings on and off site.