1. Leadership and management of all IT project aspects, from requirements gathering to successful delivery, ensuring effective planning and execution.2. Efficiently assess business requirements and strategize their implementation within the IT department's capabilities, fostering effective alignment with organizational goals.3. Drive the IT department towards achieving the organization's vision and objectives, integrating initiatives that enhance operational efficiency and governance practices.4. Oversee all information security projects, ensuring adherence to policies and regulatory requirements while integrating governance principles across all security aspects.5. Monitor and optimize the performance of implemented business solutions, developing strategies to enhance digital performance and governance effectiveness.6. Design innovative and competitive technological solutions tailored to organizational needs, emphasizing integration with governance principles and digital strategies.7. Empower and develop team members' skills and confidence, focusing on digital transformation, governance, and strategic planning abilities.8. Develop and implement efficient timelines, ensuring sustainable achievement of digital transformation goals and adherence to governance practices.9. Contribute significantly to company growth by nurturing a successful and distinguished IT team, and fostering a culture of digital transformation and effective governance.10. Manage vendor contracts and external relationships, ensuring strategic alignment with digital transformation goals and improved governance practices.

1. Supervising Daily Operational Support: Overseeing day-to-day operations for servers, storage, network infrastructures, and cloud environments at SVC, ensuring seamless functionality.2. System implementation, testing, and deployment: spearheading the construction, testing, and deployment of complex systems and platforms, aligning them meticulously with client specifications and requirements.3. Business Requirement Analysis: Assessing business needs and formulating strategies to synchronize them with ERP capabilities, ensuring optimal utilization of resources.4. ERP Implementation Project Leadership: Leading the entire ERP implementation lifecycle, adhering to SVC management policies and requirements, from requirement analysis to deployment.5. Provision of Technical Support: Offering comprehensive technical support, including procedural documentation, diagrams, and instructions for system setup and application roll-out.6. Conducting IT Services and Security Awareness Sessions: Delivering informative sessions to enhance awareness of IT services and reinforce data security best practices among SVC staff.7. Oversight of Vendor and Third-Party Contracts: Managing and ensuring compliance with technical contracts with vendors and third parties, aligning with project scopes and company policies.8. Configuration and Support for Security Measures: Configuring security settings, providing technical and functional support, and resolving performance-related issues for systems and platforms.9. Supervision of Business Applications: Managing business applications and overseeing services provided by vendors, consultants, and contractors to ensure alignment with organizational goals.

1.Spearheaded the development of cutting-edge technological solutions tailored for enterprise infrastructure, with a specialized focus on solution architecture and proficient cloud management.2.Directing the management, configuration, and troubleshooting of Microsoft Azure cloud environments to ensure uninterrupted and optimized operations, demonstrating adeptness in cloud management practices.3. Led the successful execution of the Microsoft Dynamics AX 2012 R3 Project, overseeing the implementation of critical modules such as general ledger, accounts payable, accounts receivable, master planning, production control, inventory management, and fixed assets.4.Orchestrating the coordination and delivery of the Dynamics AX "HR Project," aligning intricate business requirements with ERP capabilities, particularly in the Payroll and Human Resources modules, ensuring seamless integration and functionality.5.Ensuring meticulous documentation and comprehensive user guides to facilitate smooth implementation processes at Taya Feed Mill, while maintaining oversight of project coordination and delivery to meet organizational standards and deadlines.6.Conducting thorough gap analysis and meticulously mapping business needs to Microsoft Dynamics AX modules, optimizing system functionality and ensuring alignment with business objectives.7.Specializing in overseeing ERP projects throughout their life cycle, demonstrating expertise in Microsoft Dynamics AX 2012 and employing best practices in project management and execution.8. Managing the installation, configuration, and maintenance of Office 365, operating systems, application software, system management tools, routers, switches, and antivirus applications, ensuring the seamless functioning of critical IT infrastructure components.

I am proficient in system and software installation, network and database oversight, access control setup, antivirus and security program management. Additionally, I specialize in designing solutions to address specific business needs, assisting users, creating technical documentation, and managing system projects from inception to completion.

I specialize in installing, configuring, and managing Microsoft operating systems and databases like SQL and Oracle across multiple sites. Additionally, I handle document management systems such as DocuWare, DocuTRAK, and DataStore, provide end-user training, perform database backup and recovery tasks, and create technical documentation for project implementation.

I provided end-user training, managed database backup and recovery procedures, and produced technical documentation to facilitate project implementation. Additionally, I supported and administered retail business databases utilizing our company's ERAPOS system

o Job Profile:I am responsible of advertisement and marketing the training IT courses and services provided by cloudsoft in Jordan.