Hassan Cruz Email and Phone Number
I am an Industrial Sales Professional for Wachs Utility Products Division. I am a trainer for new representatives that are hired. I have provided equipment training internationally, and continue to provide training, to the valve maintenance crews in my territory. I also provide direct, and timely support to my accounts. This support includes consulting and a bit of hands on help of client equipment, in service of new equipment, and being a trusted advisor, as they plan future equipment purchases, that help them achieve their valve maintenance goals.I actively participate in several water associations and have been a speaker/presenter at several conferences for the Florida Rural Water Association, Georgia Rural Water Association as well as the FS-AWWA Symposium,. I actively work with the MAC committee of the FS-AWWA and was the Exhibits Chair for our fall conference. I was awarded the MAC member of the year for 2020. I act autonomously in the management of my territory. My territory has been changed this year and includes Florida, Georgia, South Carolina and the Territory Puerto Rico. I am a road warrior, and I independently and proactively market and support my awesome equipment, to new and existing Water Utilities, Utility Construction Contractors, Utility Service Providers, and other industries that have a need for a valve maintenance programs or pipe cutting needs. I am proud to provide my clients with "Superior Equipment, and Complete Support." Specialties: White Glove Customer Service to High Net Worth Clients and their Advisors, Business Consulting, Marketing, Sales, Contract Management, Account Management, Account Executive, B2B Sales, Customer Relationship Management, Territory Manager, Sales Manager, industrial sales, Government sales, utility Sales, Valve Maintenance, Pipe cutting, Trainer, presenter, advisor, consultant, Public Speaker
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South East Territory ManagerWachs Utility Products May 2016 - PresentJacksonville, Florida AreaAs an industrial sales professional, I autonomously, manage the South East Territory, covering Florida, Georgia, as well as Puerto Rico. I am a trusted advisor to my clients, and help them determine the correct equipment they will need to meet thier valve maintenance and piped cutting needs.I continue to grow my territory through active participation in trade shows, establishing dealers, and networking. I am a public speaker and have done several presentations at training events as well as for several water associations including, the AWWA, GRWA, FRWA. I do Onsite Demos of our equipment, as well as provide In-Service Training when equipment is delivered to client. I provide hands on technical support and I am the point of contact to resolve client issues and insure customer satisfaction.I support our internal team by providing training to new representatives, and being an early adopter of technologies.
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Sr. Fraud AnalystBank Of America Feb 2014 - May 20169000 Southside Blvd.As a Senior Fraud Analyst I handle supervisor phone calls & correspondence regarding potential fraudulent accounts. I must know and understand all Fraud Types, i.e., Identity Theft,Transaction Fraud. I make complex decisions based on judgment & research,extensive job experience, & following established procedures & guidelinesutilizing multiple systems & tools. I am responsible for coaching and assistingjunior associates with moderately complex research & analysis of accountactivity to assess levels of risk & fraud type. Decisions accounts underexception conditions. I act as a supervisor on an interim basis as needed. I alsotest new procedures & systems. -
Treasury Services AdvisorBank Of America Aug 2012 - Feb 2014Jacksonville, Florida AreaI provide account management, client servicing and implementation coordination for highly complex accounts, which include highest revenue clients with specialized product, servicing needs. I research, analyze, and resolve a wide range of treasury, cash management and or depository products and services of varying complexity. I provide relationship management, servicing and technical assistance to unit associates to resolve complex, unique client requests. I exercise judgment and discretion with respect to client relations and problem resolutions. I understand the end-to-end process and identify opportunities to initiate client collaboration in the development of product services including recommending new products to the client. I provide statistical analysis and initiate projects and processes to improve efficiency. I have in depth knowledge of treasury, cash management products, wholesale operations, and governing regulations. J.D. Powers Certified Call Center
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FundraisingWomen'S Help Center 2009 - 2014Organizing, planning and executing Annual fundraising event for the organization. My motto for success is "if I have to pay for it, I don't get it." Just about everything for my event has been donated.
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Sr. Operations Representative / High Net Worth Team WmcsMerrill Lynch Jul 2009 - Aug 2012Jacksonville, Florida AreaSenior Operations Representative on the High Net Worth Team for the Wealth Management Client Services Division. In this role I assist our Elite Clients (10 Million +) and their financial advisors with any issues dealing with Brokerage, Banking as well as Card Services issues. In the past 6 months I headed up an Authorized Redeemer Project which required me to contact 800 clients, develop contact scripts as well as response canners (templates) for the client responses. I was also responsible for providing reporting to upper management about the weekly progress on the project. Through this project I had to coordinate and communicate through several levels of management in my department as well as in the branches. I was also selected to assist on our FRS Escalations team dealing with technical issues that our clients need resolved. I have provided leadership as a mentor for our Durbin temps and I also assist the email correspondence team as well as the Cards Resolution Team. -
OwnerCruz Business Services Feb 2003 - Apr 2011In this role I also managed numerous accounts that required interaction at the executive decision making level. Brokering a conceptual product such as permanent employee leasing, requires being able to sell the value of the service you are. This is accomplished through in depth cost analysis of the clients current payroll cost. I serviced my existing client base and also generated new accounts through referrals, and cold calls. I negotiated, executed and managed the client contracts, as well as the employee paperwork. I also interacted with the leasing companies and maintained the relationship with them at every level, from the payroll techs to the Vice Presidents and Presidents of the leasing companies. Another role I had was to develop marketing material and power point presentations through creative thinking, which I would present at various association meetings, and networking events.
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Large Account ManagerBellsouth Business 2001 - Jan 2003As a Large Account Manager (Relationship Manager) at Bellsouth I was responsible for several prestigious accounts, here in Jacksonville. These included First Guaranty Bank, WW Gay, Harrell & Harrell, Farah & Farah, and Edward Waters College. I Cultivated & Maintained open business communications with my customers. This communication was based on honesty, trust, accountability and proactive follow through. This role also included contract management, negotiation, and execution as well as in-depth analysis of client needs. Project planning, design and implementation, as well as identification of new opportunities through Affinity marketing. It also included responding to and coordinating customer service inquiries. These interactions required that I interact at every level of the business, from the IT departments to the executives. I also used partner based channels to generate more business and identify more opportunities. -
Business Development Manager & Account ExecutiveStaff Leasing 1995 - 2000As a Business Development Manager I developed my market through, cold calling, networking, and refferals. Employee leasing is an intangible product that is very complex in nature and requires an extensive knowledge of Workers Compensation, Medical Benefits, as well as HR issues. I also trained new BDMs. As an Account Executive I serviced our existing client base and conducted benefits enrollments, as well as client set ups.
Hassan Cruz Education Details
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Business Management
Frequently Asked Questions about Hassan Cruz
What company does Hassan Cruz work for?
Hassan Cruz works for Wachs Utility Products
What is Hassan Cruz's role at the current company?
Hassan Cruz's current role is South East Territory Manager at E. H. Wachs Utility Sales.
What schools did Hassan Cruz attend?
Hassan Cruz attended Jacksonville University.
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Hassan Cruz
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1legends.net -
2edenrocmiami.com, edenrocmiami.com -
4ehwachs.com, gmail.com, bellsouth.net, bellsouth.com
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