Hassan Daouk Email & Phone Number

Beirut Governorate, Lebanon

(Startup)- Established end-to-end operations, supervised strategic menu development, implemented pricing strategies resulting in a 20% increase in average order value, and optimized streamlined delivery processes utilizing a technology-driven approach.- Managed and maintained the online store presence across various delivery platforms, ensuring seamless customer experiences and maximizing sales opportunities.- Achieved an exceptional 85% customer retention rate by implementing targeted strategies and operational refinements, surpassing revenue targets in under 1 year.- Fostered a high-performance culture within a team of 10 members, cultivated excellence in service delivery, and ensured adherence to quality control standards.- Encouraged continuous process enhancements to elevate operational efficiency and improve customer satisfaction, ensuring a seamless delivery experience.- Practiced financial prudence in budget management, overseeing purchases, expenses, and salaries, resulting in a 15% improvement in financial performance.- Developed and nurtured relationships with potential clients, including hotels, catering services, and event organizers, to explore new business opportunities.

Beirut Governorate, Lebanon

- Demonstrated agility by leading the establishment of the restaurant's online delivery service, generating an additional 35% in revenue streams during the challenges posed by COVID-19.- Implemented robust tracking systems and deployed enterprise resource planning software, resulting in a 30% improvement in operational efficiency and optimized resource utilization.- Operated comprehensive staff training programs and improved budget allocations, resulting in elevated service standards, heightened customer satisfaction levels, and a remarkable 15% boost in financial efficiency.- Championed the nurturing of client relationships while actively shaping and implementing results-driven marketing strategies, leading to a substantial 10% upswing in business growth and enhanced customer engagement.

Beirut Governorate, Lebanon

- Led cross-functional collaboration efforts with upper management, adapting to shifting demands, and playing a pivotal role in driving a 30% increase in overall establishment success.- Developed and deployed an efficient inventory tracking system, which reduced stock wastage by 20% and maintained optimal stock levels for seamless operations while streamlining inventory management processes to enhance efficiency and accuracy.- Ensured safety compliance standards by implementing and monitoring safety protocols, along with quality control measures, enhancing safety procedures and minimizing risks.

Beirut Governorate, Lebanon

- Collaborated closely with 14 team members, including kitchen staff, to create a harmonious dining experience for guests, contributed to floor management activities and facilitated seamless daily kitchen operations, resulting in enhanced guest satisfaction.- Demonstrated proficiency in processing orders through the POS system, ensuring accuracy and timeliness in order fulfillment while consistently maintaining a high level of customer satisfaction.- Greeted customers, took orders, and promptly addressed requests with utmost courtesy, leveraging restaurant operations expertise to provide an exceptional customer experience.

Beirut Governorate, Lebanon

- Launched the strategic modernization of the cafe by introducing more than 5 innovative concepts, such as collaborating with local artists and offering menu customization, to enhance customer experience and drive business growth.- Integrated tech-driven operational improvements to streamline processes, improve efficiency, and enhance the cafe's performance.- Teamed up with renowned coffee brands like Lavazza to boost coffee sales, leading to a 30% revenue increase and improved customer satisfaction, strengthening the cafe's market position.- Crafted growth strategies, introducing innovative offerings and targeting new customer demographics through a successful marketing campaign, resulting in a 15% increase in foot traffic within a quarter.- Conceptualized ERP software (Oracle) expertise to optimize the cafe's operations with data-driven decision-making, ensuring efficient management supported by accurate insights.