Managing creative branding, consultancy and web design agency, that believes everyone can have great branding, beautifully designed and mobile friendly websites, digital marketing services that can engage and build long term relationships with your clients to gain valuable insights and new opportunities.

Develop Market requirements and product requirements for future products on the platform. Steer the products and platform through a life-cycle process, host gate reviews and ensuring all pre-requisites are appropriately met within committed timelines.Manage in-life product and platform versions, balancing platform roadmap for short-term and long-term development priorities for multiple stakeholders, releasing field updates to the Market in a timely manner.Work closely with software development and user experience designers to ensure product requirements are met and best practice product design is implemented.Create Technical Launch deliverables including training materials, documentation and web based support resources.Obtain and analyze feedback from clients, development, and sales and marketing, and feedback into the product (including competitor bench-marking).

Liaise with our customers to understand their needs and requirements, agree estimates, define solutions and ensure quality complete solutions are delivered by the team.Facilitate process development initiatives to achieve business goals, identify opportunities for improved operational performance, conduct business operational assessments and deliver recommendations for improvements, provide consultation to management for operational effectiveness and provide recommendations on business process improvements and best practices.Collaborate with Customer Support to ensure that all projects are handed over in a quality manner including appropriate training and documentation.Work with Product Management to feedback “in-field experience” of products, propose enhancements and support the introduction of new product releases.

Working within the Technical Consultancy team to deliver technical and implementation consultancy projects to new and existing customers in the Europe, Middle East, Africa and the Americas regions. Undertaking assignments both on site and remotely for activities such as:· Project Management and delivery of core and customized solutions.· Client Business Analysis.· End to end client implementations and upgrades of core and customized solutions.· Undertaking technical training for client IT staff.· Gathering technical requirements and writing specifications for solutions.· Assistance with User Acceptance Testing· Configuration of core software and customized solutions within projects· Specification and implementation of data transfer tools.· Assisting customers with planning for the upgrade process, creating new environments and improving their systems to enhance system performance through system health checks and recommendations reports.· Delivering tasks and projects within specified time, cost and quality constraints.· Support or provide a service for data rollover for customers.· Carrying out performance tests with customer systems and data in order to determine the cause and appropriate solutions for reported issues.· Providing 2nd and 3rd line support for customer issues reported via the Helpdesk that require Technical Consultancy assistance.

* Test Lead on the company flagship products during their release cycles.* Writing Test Plans and Test Strategies.* Functional, Exploratory and System testing.* Identifying the risks during the projects lifecycle.* Learned how to use Amazon EC2 and Amazon VPC.* Maintaining the virtual machines used for testing on VMware and Amazon EC2.* Performance and Load testing. * Learned how to use LoadComplete and how Jmeter and LoadRunner work on web based applications while analyzing them for the company's web product.

Wrote test plans on several products during their release cycles.Functional Testing and Exploratory TestingLearned how to use VMware vSphere, ESXi & WorkStation.Learned how to use TestComplete.Learned how to install and configure Microsoft Reporting Services.