A highly accomplished, commercially adept, and strategically focused business director with a progressive and accelerated career trajectory evidenced through increasing levels of financial and operational performance. Commercially astute leader with international experience in delivering Vision, Strategy and leadership management to high growth firms across Egypt, Qatar and the GCC.. Expert in distilling complex business challenges into tangible revenue, increasing process efficiency, and ensuring margin driven sales results. Solid history devising and executing innovative and entrepreneurial strategies aimed at increasing productivity, profitability, and operational efficiency. Having remarkable efficiency in developing and managing complex on-shore and off-shore operation environments with focus on B2B and B2C mega operations, while building solid business partnerships with key decision makers & C-levels across the GCC, Europe, UK, USA and India. . Track records of successful initiatives in operations management, quality control people management, strategic business planning and relationship building. A Proven leader developing teams to go above-and beyond in their delivery of exceptional services. A Proven track record of directing onshore and offshore various BPO operations with the size of 4,000+ FTEs cross various nations. With solid Hands-on experience in the following functional domains: • Strategy Formulation & Business Planning • Revenue Growth & Optimization • International Sales and growth • Contract Management & Negotiation • Global Operations Management • Key Accounts Management & Growth• P&L (Profit & Loss) Management & governance • Processes Improvement • Optimizing Operations Performance • Leadership, Functional Team Building and Development • Mega IT & Infrastructure Deployment & Management • Quality Management Systems• Talent Management & Development • Transition & Project Management • Budgeting & Forecasting • Annual BOD Meeting Presentation, Negotiation & Approvals • Business Policies & Processes Development • Crises management & Scenario planning • Acquisition of CX/BPO companies