Hassan Hashim Email & Phone Number

Dubai, United Arab Emirates

-Ensure online support and Installation of all Wavetec-Perform all necessary steps needed to complete assigned tasks or as per need basis from time to time.-Provide technical support services to customers and ensure that all complaints are resolved within 24 hours. - Collect feedback from customers about our products and follow up to ensure improved service quality.-Ensure daily reporting about finished or pending tasks to reporting head or OperationsSupport on clients/CSEs of Wavetec over phone whenever required.-Ensure help desk software is updated at all times with current tasks and support calls. -Supporting Wavetec’s customers with day to day technical problems as assigned by reporting head.-Ensure great customer satisfaction - Provide technical assistance regarding Software and Hardware Installations and troubleshooting, networking.-Managing the projects from scratch designing, installation, implementation, training and integration to ensure satisfied customer for Queuing Management -Meeting with clients on monthly basis for recommendations, new requests in order to serve them the best.

Dubai, United Arab Emirates

-Drove service and project delivery and improved Enterprise IT services and products to end users in a fast-paced IT firm with corporate customers.-Performed on-site visits to develop partner solutions.-Provided IT support services, troubleshooting and system operation.-Ensure all projects are delivered on time within the stipulated scope -Enhanced help desk ticket system, reducing solution time by -Coordinating technical engineers to deliver projects of varying size and complexity, focusing specifically on IT projects.conducting technical team huddles, reviews to ensure optimum team performance-Managing IT projects and driving tech team from start through to completion.-Creating and maintaining project plans, budgets, and forecasts.

Abu Dhabi, United Arab Emirates

-Installation & maintenance of cctv cabling configruation and installation -configrution and installation of panasonic telephone system -Troubleshooting and installing various software products-site installation and configurion of biometric hardware - Troubleshooting and installing various software products (MS Office, Antivirus etc.). - Preventive maintenance of Desktops, Laptops & Servers.

Abu Dhabi, United Arab Emirates

-Serve as the first point of contact for customers seeking technical assistance over the phone or email-Perform remote troubleshooting through diagnostic techniques and pertinent questions-Determine the best solution based on the issue and details provided by customers-Walk the customer through the problem-solving process-Direct unresolved issues to the next level of support personnel-Provide accurate information on IT products or services-Record events and problems and their resolution in logs-Follow-up and update customer status and information-Pass on any feedback or suggestions by customers to the appropriate internal team-Identify and suggest possible improvements on procedures