Level 2 support of VoIP infrastructure and its associated systems, including bicom Multitenant PBXware, Frafos SBCs, Bicom SWITCHware and SERVERware, Teams Audiocodes, call management systems, voicemail, jBilling and interactive voice response.Managing Network Monitoring and Management: Ensure the VoIP network's performance, security, and compliance with regulations.Troubleshooting and Problem Resolution: Address and resolve issues affecting the network's functionality and security.Performance Optimization: Regularly review and enhance the network's performance and user experience. Security Management: Protect the network from unauthorized access and cyber threats, including regular updates and patches.Vendor Management: Manage relationships with vendors, ensuring timely delivery of products and services. Documentation and Knowledge Base: Maintain comprehensive documentation and a knowledge base for network management.Stakeholder Communication: Communicate network updates and issues to stakeholders, managing expectations and addressing concerns.Compliance and Regulatory Requirements: Ensure the network complies with all relevant laws and regulations. Disaster Recovery and Business Continuity: Develop and implement plans for network recovery in case of outages or disruptions.Training and Support: Provide training to staff on VoIP systems and troubleshooting, and maintain a helpdesk system for user support.

Project Planning and Management: Develop and execute project plans for VoIP network deployment, coordinating with various teams and managing project timelines and budgets.Network Design and Implementation: Design and implement VoIP networks, ensuring they meet the organization's needs in terms of scalability, reliability, and security.Quality Assurance and Testing: Oversee the quality assurance process, including the development and execution of test plans, and conduct performance testing to ensure network quality and reliability.Network Management and Maintenance: Monitor network performance, troubleshoot issues, and ensure the network is secure and complies with regulations.Vendor Management: Manage relationships with vendors, including the selection of hardware and software providers, and ensure timely delivery of products and services.Training and Support: Provide training to staff on VoIP systems and develop a knowledge base or helpdesk system to assist users.Compliance and Regulatory Requirements: Ensure the VoIP network complies with all relevant laws, regulations, and industry standards.Risk Management: Identify and assess risks associated with the VoIP network and develop risk mitigation strategies.Stakeholder Communication: Communicate project updates and risks to stakeholders, managing stakeholder expectations and addressing concerns.Continuous Improvement: Conduct regular reviews of the VoIP network's performance and implement changes to enhance its performance and user experience.

Highly accomplished Network Operations Engineer with diversified experience and demonstrated expertise maintaining operating networks, managing VoIP operations, providing technical support, and developing innovative solutions to complex problems. Proven project management experience; combine expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standardized process design and development. Strong background building solid working relationships with technical teams and senior management; establish positive relationships improving teamwork and cohesiveness across diverse Operation teams.• Network management and enhancing the over-all network efficient, reliable and secure on different aspects.• Responsible for operations & maintenance of core network services including corporate and consumer service support.• Role of network upgradation & migration planning, monitoring & control, implementation, and testing.• Formulating reports of all information & transmitting them to top management for facilitating decision making process.• Development & implementation of effective KPIs within organization & customers.• Upkeep of FLL and WLL within network.• Deep technical handling in SIP based Asterisk, Kamailio, UC & C Applications (Cisco Call Manger, WebEx, Unity, Call center, Cisco Jabber installation, Voice Call Control, Web Conferencing, CDR, Voice/Fax and Unified Messaging).

• Responsible for O&M of Class5 Services; analyzing resource on all Core VoIP elements by observing occupancy during different loading conditions; handling of International Termination & Transit of VoIP & TDM traffic. • Integration of new corporate & consumer customers on Customized AdvOSS soft switch, CISCO BTS & ACME SBC as well as for deployment of ACME SBC, HPE Servers in live network.• Creating VoIP Interconnects as per customer demands. Asterisk Server feature testing, Core network to CPE implementation, VoIP gateway testing, and complete infrastructural end to end testing.• Network Performance Tuning by analyzing VoIP, IP routing, data-molding, balancing Network KPIs and QoS parameters.

• Administering & designing LANs, WANs internet/intranet, and voice networks.• Install, configure, and maintain network services, equipment and devices.• Perform troubleshooting analysis of the Modems and Routers.• Had been Responsible in monitoring the network performance.• Analyzing & developing key components using methodology prescribed techniques.• Network connectivity troubleshooting, ping, tracert, telnet.• Responsible for communication protocols, configuration, integration & security.• Investigating, diagnosing and resolve all network problems.

• HCI based Website requirements, analysis, design and implementation.• Online B2B marketing plans, content strategies, trend set and competitive analysis.• Launched new product suite of SEO, SEM and Social Media services. • Monitored all corporate social media accounts and websites to ensure positive online presence using LinkedIn, Twitter, and Facebook for Business that connected over 4,000 audiences within 3 months• Created and monetized new digital ad positions and programs.• Trained sales staff on all digital content, pricing, and sales strategy.• Improved brand awareness from 15% to 46%• Developed internal sales process for all digital media sales.• Design and implement all SEO and SEM campaigns for clients.