Hassan Maroofi, Pmp® Smc® Mpm Email & Phone Number

San José, Cr

Costa Rica

Costa Rica

Costa Rica

-Lead and manage web and IT projects. Ensuring compliance with objectives in terms of scope, time, cost, quality, etc...- Point of contact between stakeholders. Coordinator for activities and team task management. Providing guidance to team members.- Acting proactively to Identify and resolve internal and external incidents that put at risk the objectives of the department and the company.- Responsible for the implementation of digital marketing strategies. (SEM, SEO, Social Media) Integrating Marketing and commercial requirements.- Coordinate with the purchasing department the introduction of new products to ensure up to date articles on the website in time.- Responsible for the e-learning platform, implementing virtual courses for induction programs and training courses, according to HR’s needs. Content creation, implementation and management.- Support the different companies for each web projects within the organization.- Present status reports and work plans to upper Management.- Responsible for organization’s Search Engine: Research of each products category, in order to understand user needs. Due to the limited time frame, had to learn and implement fast.

Costa Rica

- Resolve product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution tosolve the problem; expediting correction or adjustment; following up to ensure resolution.- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Master'S Degree, Project Management

Bachelor Of Engineering (Beng), Ingeniería Electromecánica