Hassan Shah Email & Phone Number

Islāmābād, Pakistan

Islamabad

• Oversee projects, change requests, product design, and roadmap of mobile/branchless banking, and coordinate all aspects of product development and rollout.• Collaborate and coordinate with business and innovation teams to manage the flow of new ideas and product capabilities into one or more product lines.• Working with Solution Architects, Developers, QA analysts and senior-level stakeholders to collect data on deficiencies and provide quality solutions to long-standing issues.

Islamabad

Design & implementation of new and improved data center for Telenor enterprise applications in terms of security and scalability. Providing technology framework for applications, services and network entities (switches, routers & firewalls) to run on cloud platforms including private, public and hybrid cloud models.Introducing, designing & implementing network security zones and distributing application Three-tier architecture based on security policy devised from handling of critical customer and organizational data.

Pakistan

- Lead the coordination and delivery of Digital Projects, Enterprise Solutions, IoT, M2M Applications, Global Back-end APIs on API Gateway and Cloud based solutions for clients and manage their 24x7 support as well as delivery within budget and scope of work.- Create channel standards and governance, outlining best practice user journeys, usability, functionality and accessibility requirements.

Liaise with Product Development management in commercial division for technical evaluation of current and future products. Coordinate with Content Providers and platform vendors to ensure timely launch of new services.Introducing and initiating Project Management methodologies to various on-going development projects including identifying all tasks of a project and their respective inter-dependencies, scheduling, resource management, risk identification and project planning.Manage 24 x 7 operations team responsible for routine administration and maintenance tasks for Telenor’s VAS platforms, monitor their interfaces and ensure maximum uptime with other systems like SMSC, MMSC, DMS/DSTK, S@T, Charging Gateway, Bulk-SMS, Telenor Digital Marketing Portals i.e. Corporate/djuice/talkshawk and easypaisa websites, SDP, Blackberry, and 3rd party Content Providers and ensure maximum uptime of the services.Managing, developing and evaluation of staff development plans and disseminate Telenor vision and values in teams. Setting up long/short term objectives and goals for team members for annual review and performance benchmarking. Help to create Business Operating System that sustains the continuous improvement culture by introducing Operational Excellence and tools i.e. Six Sigma, Lean Six Sigma and other qualitative approaches which focus on problem solving and increase productivity and efficiency.Initiating and managing Operations driven projects and looking after their complete development and roll out life cycle including their integration with SDP, Business Intelligence and Data Warehouse for performance analysis, KPI monitoring and revenue and fraud control.Contract negotiations with vendors to meet quality, delivery and cost objectives, generating Purchase Order and Purchase Requisitions. Also handling Request for information, quotation (RFQ), proposals (RFP) and bidding process.

Managing VAS operations for Telenor VAS systems and supervising all changes, testing and implementation on these systems.Fault Management and escalation on VAS systems, enforcing SLA with vendor.Ensuring stable system and database environment of VAS platforms which include HP-UX, SUN-SOLARIS, IBM-AIX, HP-OPENVMS and TRU 64 Unix based systems.Coordinating with Planning and Marketing teams for Network Expansion and Rollout of new systems and services and troubleshooting system related issues using debugging tools.Acceptance of new hardware and new services deployed on VAS platforms and scheduling and performing maintenance activities for projects and system upgrades.Implementation of new charging solutions and services based on marketing requirements.Optimizing systems using tools and KPI statistics to ensure that system performs within its planned design parameters.Generating reports and data for performance and capacity analysis.Working closely with Finance and Revenue Assurance team to ensure timely creation of resources and minimizing revenue outflow.Designing and implementing SOPs for tasks and processes to improve efficiency of department.

Responsible for the coordination and support of operational & planning activities of Easypaisa (Mobile/Branchless Banking).Respond to and follow up technical enquiries by email, telephone, or personal visits from commercial division.Monitor and report on activities and provide relevant management information.Monitor system stability and carry our sanity tests to ensure the system is hale and hearty.Liaise and attend meetings with vendor company to discuss necessary changes and improvement in the system to perform daily duties and aid business and organisational development.Testing the system and its updates (Patches) in staging environment and then taking them to the production environment.Manage and increase the effectiveness and efficiency of Support Services (BSS, Finance & Tameer), through improvements to each function as well as coordination and communication between support and business functions.Managing crisis situations, which may involve complex technical hardware or software problems.Participation in scope defining and requirement gathering sessions with business division.

Vertex Data Science Ltd. Liverpool U.K.

Managing the dialler operations efficiently including loading and starting the jobs in accordance with Ofcom regulations.Responsible for developing the automated client reports using crystal reports, Excel 2003 and VBA.Communicating with the client to help identify the key form factors of the reports.Responsible for identifying viable alternative data analysis and reporting tools and taking charge of commissioning them.To develop programs that can be used for data analysis and presentation, including writing front end applications.Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met.Live monitoring all the agents and dialler strategies to make sure they comply with Ofcom and OFT regulations.Gathering relevant hard and soft data from systems and personnel at various levels within the organisation.Data analysis including performance & revenue feedback for all 12 campaigns.Collecting and analysing data and developing models, often using spreadsheets, databases and pragmatic, numerical approaches to solve problems.Forecasting and analysing data against budget figures on a weekly and monthly basis.In-depth knowledge of Avaya Predictive Dialler to run multiple campaigns on limited number of lists & developing new & improved front-end scripts for new & existing clients.Analysing performance statistics and making decisions to improve performance by raising efficiency and sourcing new equipment.Identifying innovative and realistic solutions to clients' management problems and testing these solutions.

Distributed Systems

MSc. Distributed Systems

Product Development Ceritfication, Product Development

Bs (Hons), Computer Science

Fsc, Pre-Engineering

Ssc