Hassan El Sibaii Email & Phone Number

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

- Restaurants day to day operations supoprt - Basic Management Training - New openings support ( Hiring , Training ,Operational standards )- Operational and financial reports analysis- New menu items launching , Job aids developemnt

Mississauga, Ontario, Ca

- Successfully carried over pre-opening and opening activities of two full -Service Paramount Fine Foods location in: Shops at Don Mills and Yorkdale Mall - Managed all daily Operations, led a team of 40 employees, built sales forecasts and schedules to desired targets, charged with full P&L responsibility.

Pasadena, California, Us

- Overseen food ordering, preparation, delivery, staffing and stock control. - Constantly Maintained Operational standards and pre-set profit margins. - Regularly interacted with guests for feedback on product quality and service levels

Kuwait City, Kw

- Directed brand Day-to-day Operations while reinforcing customer service mindset- Coached, trained and mentored over 25 Managers & 250 Team Member, Maintained the lowest turnover rate in the company through positive culture reinforcement and promote from within approach- Significantly Surpassed 2013 sales and profits targets - Successfully carried out the pre-opening activities of a new flagship dine- in location- Developed a scalable strategic Brand Operating Plan as per company's road map

Kuwait City, Kw

- Led all kabab-ji locations into operational and financial success - Brand has been Awarded the Super Brand Status for 2012 in Kuwait- Upgraded brand image through remodeling projects ,effective strategic Operating & marketing plans- Successfully developed and Launched the breakfast segment and new menu items that fit with the brand’s core mission and customer expectations

Kuwait City, Kw

- Maintained Operational excellence through Conduct of : H.Q.S.C (Hospitality, Quality &ServiceControl ) and OSA (Operational Standard Audit) , - Successfully managed 3 store openings within the financial and operational targets- Surpassed financial targets within the assigned locations

Kuwait City, Kw

- Prepared and followed up on individual development plans for team members and managers - Created and led cross functional training program resulted in multi skilled employees and significant decrease in scheduled working hours - 100 % trained all employees in food safety and hygiene and customer service training, certified all Managers in Basic Management training.- Conducted efficient field visits, coached managers and team members for improved performance

Kuwait City, Kw

- Managed Restaurant day to day operations on profitable basis through : customer service focus,employees multifunction training and efficient scheduling , inventory control and local store marketing programs - Analyzed cost controls and sales trends by monitoring month end reports and statements- Successfully carried out the opening activities for three kabab-ji branches- Received Operations excellence award for achieving best H.Q.S.C. (Hospitality, Quality &Service Control ) franchise audit results- Selected by HR Department to join the United Champions Committee ,a group of 16 dedicated members with a mission to reinforce positive difference in the company culture

- Audited accounts for accuracy, issued and verified financial reports- Provided hotel guests with prompt courteous service , handled inquiries and stressful situation in professionally- handled hotel guests reservations,Check in and out activities efficiently

Us

- Served diners in a warm, efficient, and courteous manner- Elevated guest satisfaction through professional handling of their inquiries and complaints

- Supervised banquet room setup, as per client’s requirements - Provided effective supervision of food and beverage services- Responded promptly to guests’ inquiries, requests and complaints

- Monitored Guests satisfaction and took personal responsibility to ensure impeccable dining experience - Trained, coached, and led front of the house team to consistently superior levels of performance

Post Graduate Diploma, International Hotel And Tourism Management

Technique Supérieur (Ts), Hotel And Restaurant Management