Hassnan Khan Email & Phone Number

Redlands, Ca, Us

United States

• Manage and optimize an environment with over 600 virtual servers in VMware, ensuring high performance and availability.• Administer active directory and Office 365, handling user accounts, group policies, and email configurations.• Utilize Pure Storage iSCSI and UCS Cisco management for efficient storage provisioning and maintenance.• Lead the initiative to upgrade the VMware environment, successfully migrating to newer versions and enhancing system capabilities.• Replaced legacy NetApp storage with a new Pure Storage setup, improving performance and scalability.• Responsible for SCCM patching and deployments across the enterprise, adhering to maintenance schedules and ensuring compliance.• Actively participate in Change Advisory Board (CAB) meetings, presenting proposals and recommendations for system changes and upgrades.• Upgraded servers from Windows Server 2012 to Windows Server 2019 through in-place upgrades and built new servers via VMWare templates.• Assisted in day-to-day ServiceNow tickets, managing security group memberships, distribution lists, and folder permissions.• Built VMware ESXi hosts on Cisco UCS and Dell servers using iDRAC for efficient virtualization infrastructure.• Managed internal and external DNS using Infoblox, maintaining CNAME records and ensuring proper name resolution.• Successfully maintained and supported a multi-domain Windows environment, ensuring seamless operations across domains.• Leveraged Rubrik backup system for assigning SLAs, utilizing live mounts, and enhancing functionality through VMware tags.

Santa Monica, California, United States

• Utilized multiple monitoring tools to proactively detect and address potential issues that could impact business operations and customer experience.• Prioritized and escalated identified issues to subject matter experts (SMEs) and relevant teams promptly, ensuring timely resolution.• Facilitated swift communication with stakeholders when issues arose, applying appropriate compensation measures to minimize any negative impact on players.• Assisted in software deployments and site maintenance activities, ensuring a smooth transition by safely bringing down the platform, preparing the site for maintenance, and efficiently restoring it afterward.• Conducted quality assurance testing post-deployment to optimize player experience and ensure optimal software performance.• Monitored request Slack channels, promptly providing information, taking necessary actions, and escalating as required.• Maintained internal Standard Operating Procedures (SOPs) by creating documentation owned by the Site Reliability Engineering (SRE) team or collaborating with process owners to ensure accurate and up-to-date information.• Administered PagerDuty system, managing groups, adding or removing accounts as needed, and collaborating with teams to optimize their respective setups.• Effectively communicated the needs and requirements of the Network Operations Center (NOC) to business and service owners, particularly when issues hindered quick issue identification or triage.• Identified opportunities for improvement within the NOC environment, ranging from developing and enhancing tools to streamlining internal workflows and retiring outdated systems.• Proactively identified problematic instances in AWS, taking appropriate actions such as restarting or rebuilding instances or escalating issues to SMEs for prompt resolution.

Beverly Hills

• Perform Tier 2 troubleshooting, respond to trouble tickets, customer calls and monitoring alarms by following established operating and escalation procedures.• Monitoring application performance and handling operational anomalies reported from stakeholders or other sources.• Resolving server side or application service issues while escalating more complex issues to appropriate team in a timely manner. • Proactively monitor and maintain website workflows, and content processing systems.• Coordinating the response to business impacting Incidents and documenting new processes.• Creating documentation about various tools and practices performed on a daily basis.• Creating Standard Operating Procedures (SOPs) for workflows and troubleshooting.

Greater Los Angeles Area

• Provided technical support for 500+ corporate enterprise users and ensure proper maintenance of workstations, printers, and peripheral hardware.• Resolved support tickets using ServiceNow.• Deploy Microsoft Windows workstations via WDS/MDT and Apple Macintosh workstations via Casper.• Managed implementation and training of Bluejeans as a standardized video conferencing platform across the company.• Created a new backup rotation using Amazon S3, Saving thousands a year.• Maintain software patching, and configurations of enterprise software on over 200 desktops and servers.• Resolved customer issues and handled communications to exhibitors during outages. • Deploy, configure and maintain Avaya VOIP phone system.• Managed mailboxes and distribution lists via Exchange 2010. Assist System Engineers in migrating mailboxes to Office 365.

San Bernardino

• Responsible for business operations such as answering phones and directing help desk tickets.• Build and create solutions with various Network and Server issues.• Coordinate training seminars to demonstrate and train employees on new programs and procedures.• Achieved high level of staff appreciation through patient and methodical approach to problem solving.• Manage broad range of installation, upgrade, roll-out and troubleshooting projects for networks and computers. • Diagnose and repair devices running Windows XP, 7, 8, 10. Mac OS X, iOS, and Android for over 150 users.• Support users running Office 2003-2013.• Responsible for purchasing IT equipment