Hasti Anasory Email & Phone Number

Toronto

Experienced Real Estate Agent | Customer-Centric Professional 🏡Results-driven real estate expert with a passion for providing exceptional customer service. Specialized in preconstruction projects, leveraging a proven track record and industry knowledge to secure first access. Excels in sales and dedicated to guiding clients through successful property transactions. Let's connect! 🌟

Toronto, Ontario, Canada

Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerCoordinated and managed multiple projects that support Operational ExcellenceSpearheaded two North American E-commerce fulfillment centers containing over 30,000 SKU’s each, while meeting and exceeding Canada and US sales goals with tact consistentlyCoordinated E-commerce sales forecasting, planning, and budgeting processes for the organizationAttained continual growth, increased market share and customer satisfaction to achieve goalsCoordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely mannerEstablished efficient training, coaching and mentoring of staff and partners to ensure smooth adoption of new programs per Canada Goose protocols and standards Proactively reduced average supply expenses by 40% through aggressive negotiations with vendors, while drafting new Standard Operating Procedures for call center and fulfillment center**Achievements Snapshot**Successfully increased conversion rates by 15% by launching fraud management solution, providing real time order reviews and decreasing downtime effectivelySpearheaded vital functions as the Digital Stream Lead for launch of new line of products, while also performing duties as Ecommerce Team Lead on Omni-Channel and Digital Store projects, including gift cards, buy online return in store (BIRIS) and Store inventory online (SIO)

Toronto, Canada Area

Successfully completed performance reviews each quarter, offering praise and recommendations for improvement, while evaluating KPIs and incorporated findings with utmost tact Robustly facilitated Digital Marketing, IT, Planning and Customer Experience departments to Successfully achieve E-commerce projected goals and execute projectsImplemented and ensured compliance with all operating procedures, processes and policiesResolved complex issues by determining the needs of the clients and offering favorable solutionsMaintained contact and followed up on problems that required special handlingResearched and responded to client inquiries and explained transactions to their satisfaction**Achievements Snapshot**Attained reduction in call center call volume by 20% by partnering with self-serve return solution and enhancing the post-purchase customer experience; maintaining brand image Implemented operational objectives and work plans and delegated assignments to subordinate employees, while proliferating and cementing six vendor partnerships

Toronto, Ontario, Canada

Toronto, Canada Area

Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Effectively cross-trained and backed up other customer service managers, while handling E-commerce fulfillment centers including the third party logistic center Successfully devised effective productivity measures and provided incentive programs for the top performers at each locationEvaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelinesIncreased quality and efficiency through the continual application of robust and strong work ethicExceeded targets, team goals and overall organizational objectives with strong drive and focusDeveloped strong functional and operational knowledge throughout the process in a professional and conducive mannerDeveloped a new reporting system for the third party logistic partner to provide a more effective line of communications and hold them accountable for any inventory/ order discrepancySpearheaded resolution of escalated customer service issues to meet customers satisfaction, while providing daily, weekly sales/ order reports to E-commerce manager and Director of StoresSuccessfully resolved any arising conflicts or disagreement among E-commerce teams, resulting in a more pleasant work atmosphere**Achievements Snapshot**Established a new E-commerce shipping team at each store location in GTA; successfully reducing the order fulfilling time from 3-4 days to one day and decreasing downtime significantly Spearheaded effective fraud management solutions resulting in real time order review and reduction of order processing period by 85%

Toronto, Ontario, Canada

Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Developed a robust team and established procedures for the Canadian location, while spearheading a team of associates and managers and attaining nationwide operational goalsRoutinely oversaw Customer Service Department functions and handling and resolving all the escalated customer service issues with tact and efficiencyMaintained quality service by following company policy and procedures Created strong relationships and viable connections with vendors and dealers Contributed to team effort by accomplishing productivity goals, targets and team objectives Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals Facilitated the Marketing and Buying teams to create promotional calendar to forecast the future allocations, while developing new procedures to use available spaceSuccessfully reduced handling time and costs, keeping high standards of inventory accuracy, while maintaining and cementing 3 vendors ongoing relationships**Achievements Snapshot**Conducted HR functions; hiring and mentoring career progression and learning plans for employeesSuccessfully provided insights and suggestion to improve the website from a design, interface, traffic and operations viewpoint, while also making suggestions for the warehouse management systemAttended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution Utilized critical thinking and expert communication to solve problems during irregular situations

Toronto, Ontario, Canada

Created plans to improve key performance indicators to maximize business opportunitiesEvaluated store sales and payroll goals on a daily/ weekly basis leveraging BI tools and reportsDrove brand loyalty by leading an outstanding internal and external customer experience (Best BrandExperience)Hired, and trained new team members including management teamCoached team members to ensure best performance resultsConducted staff reviews, semi-annually and annually and developing career plans for all employeesCreated weekly sales, payroll reports to the Regional Operating DirectorLead and inspired customer oriented culture by recognizing and rewarding teamHandled employee disputes and escalated customer situations successfullyConducted weekly visual merchandising to maximize sales

Toronto, Ontario, Canada

Managed restaurant operationsRecruited and trained new employeesManaged all financial transactions, including restaurant budget, cost reduction, cash handlingIn charge of all contracts and leasing agreementsDealt with various suppliers, service providers, and vendors on daily basisMaintained the restaurant in good working orderSuccessfully managed customer’s concerns and complaintsSupervised all marketing and promotions to increase the salesPerformed daily, weekly and monthly inventory

Toronto, Ontario, Canada

Was responsible for KPI of 3 stores, (sales performance, payroll budgets)Recruited and trained new employees, managers and coached existing onesSuccessfully handled customer’s concerns/ complaintsRe-designed floor plans to maximize sales opportunityConducted staff/ manager performance reviewsSet weekly sales targets for each store to achieve monthly sales goalsOversaw reconciling transactions on owned POS system and host store POSWas accountable for inventory accuracy and shrinkageParticipated in store opening, designed and merchandised the new stores following visual- merchandisingguidelinesCoordinated shop-in-shop relations with the host storeSetup in-store promotions and run-way shows

Real Estate

Computer Science, Computer Science

Bachelor Of Business Administration - Bba, Business Administration And Management, General