- Directed global logistics for 50,000 electric vehicles, developing detailed P&L assessments and financial models, optimizing asset allocation in 55 cities across 10 countries, and ensuring seamless coordination among cross-functional teams to exceed growth targets.- Led sales operations and implementation of Salesforce for the global public affairs team, including platform customization for B2G pipeline management, team training, and funnel development.- Developed a comprehensive new market entry mechanism, streamlining the country expansion setup process in 8 new countries to enhance cross-functional team efficiency, reduce setup time, and ensure compliance.- Analyzed city, user, and regulatory trends and developed business cases to influence hardware and software product development decisions.- Led a team of five proposal managers, designers, and urban planners, along with a six-person public affairs team, during a management coverage period. Coached teams to develop successful B2G proposals in the U.S. and Europe, navigate global new mobility regulations, and create comprehensive short- and long-term market entry strategies.

Senior Program Manager: March 2019 - May 2020Program Manager: October 2018 - March 2019JUMP's Market Entry team coordinates across Product, Operations, Legal, and Public Affairs teams to bring JUMP to cities around the world. In my program management roles at JUMP, I developed processes and tools to track and evaluate market entry opportunities, led cross-functional project teams, and developed city and regional strategies to win competitive operating permits. Additionally, I researched and presented on global regulatory and competitive trends in the micro-mobility industry to support ongoing cross-functional initiatives including quarterly product prioritization and local policy advocacy. Key accomplishments include:- Led the strategic market entry into 20 cities across 9 countries, spearheading cross-departmental coordination across product, operations, legal, and public affairs teams.- Developed internal dashboards to track market entry opportunities for 100+ cities, supporting JUMP's launch in 37 cities across 15 countries and enabling data-driven launch decisions.- Led regulatory and competitive trend review meetings for cross-functional senior leaders to support product prioritization efforts and escalate new product needs for market entry and expansion.- Analyzed global micro-mobility regulations to develop a playbook of model regulations that was used by global public affairs teams for policy advocacy.

Senior Operations Manager: March 2018 - October 2018Operations Manager: August 2016 - March 2018Operations Coordinator: July 2014 - August 2015In my driver operations roles at Uber, I worked on a variety of projects across different verticals including regulatory and compliance operations, airport operations, event and venue operations, and launch and expansion operations. Projects across all verticals involved strategy, process development, experimentation and analysis, and cross-functional collaboration. Key accomplishments include:- Designed and executed a background check audit of ~750,000 active drivers in the U.S. & Canada to ensure compliance with state and local TNC legislation, saving Uber millions in additional regulatory fines.- Managed Uber’s annual South Carolina audit with the regulator, collaborating across regulatory legal, public affairs, and central operations teams to pass the audit and document the preparation process for future audits.- Scaled a process to more efficiently manage the weekly distribution of ~8,000 Beacon devices to drivers across 18 cities in the U.S. & Canada.- Supported launch and expansion of UberX in 25 cities in the Southeast through ownership of key verticals, including launch strategy, growth strategy, driver acquisition, rider acquisition, funnel optimization, regulatory strategy, and platform engagement.

- Managed a ~$3.5M portfolio of 60-85 Enterprise clients, leading negotiations and identifying new opportunities to meet quarterly revenue goals- Exceeded individual revenue goals by $200k in one quarter, leading the team of 8 account managers- Managed the onboarding process for new hires - creating training collateral, developing onboarding plans, and acting as a mentor for new team hires