Tom Hatcher work email
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Dynamic and versatile leader with over 16 years of experience in commercial, operational and development roles within the QSR & Casual Dining hospitality sectors. Through this diverse experience has developed a deep understanding of performance factors including market planning/site appraisals, NROs, team recruitment/training/performance/engagement, Q&S, customer journey/experience, Delivery & Collection, and more. Customer centric, highly analytical and commercially astute with proven track record of taking business initiatives from conception to completion, leading diverse cross functional teams and managing stakeholders ranging from function heads to board level directors and investors. Successful, also, in negotiating and building strong partnerships across Delivery Aggregators, Franchisees, tech partners, and other external partners. Proud member of Senior Leadership Team, actively shaping and leading business wide strategy and culture
Mowgli Street Food
View- Website:
- mowglistreetfood.com
- Employees:
- 332
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Business Development DirectorMowgli Street FoodLondon, Gb
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Strategic Projects DirectorPizzaexpress May 2024 - PresentUxbridge, London, GbLeading value adding strategic projects for PizzaExpress, including a new partnership initiative with Tesco to open 'Pod' locations (white space access with significant runway), full packaging range review to deliver customer and operational improvements along with substantial cost saving, and setting up an international franchise management tool. Plus other projects of a confidential nature. -
Delivery & Collection DirectorPizzaexpress Jul 2021 - May 2024Uxbridge, London, GbSenior Leadership Team role, leading the Delivery and Collection business. From bus dev opportunities to operational execution and aggregator partnership negotiations.
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Head Of Delivery And CollectionPizzaexpress Oct 2020 - Jun 2021Uxbridge, London, Gb
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Head Of Delivery And FranchisePizzaexpress Mar 2019 - Oct 2020Uxbridge, London, GbDelivery // Accelerating Delivery growth and market share through insight and strategic planning. Working at macro and micro levels to understand trends and opportunities. Establishing strong partnership with Delivery providers to take action at pace and maximise revenue and profit. Working with restaurants to understand complexities, efficiencies and sentiments of the teams on the ground. Franchise // Leading franchise partnership with Welcome Break to ensure operational excellence, brand execution and continued growth. Ownership of longer term franchise strategy and growth plans.
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Head Of Central OperationsPizzaexpress Jul 2018 - Mar 2019Uxbridge, London, GbAccountable for all operational processes in PizzaExpress and Milano restaurants in the UK&I. Including new menu rollouts, equipment changes, operational simplification, restaurant technology, operational tools (for restaurants and area/regional leaders), till and handheld order processes and financial risk audits. The role also entailed owning responsibility for ensuring the continued growth of our Delivery business (partnered with Deliveroo and JustEat).
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Regional Operations ManagerPizzaexpress Mar 2017 - Jul 2018Uxbridge, London, GbOwnership of sales and profit strategy for London Region.Accountable for 21 restaurants and teamsLine manager to 2 RGMs who run 10 and 11 of the 21 restaurants respectively.
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Operations ManagerPizzaexpress Jan 2016 - Feb 2017Uxbridge, London, Gb- Accountable for P&L across a portfolio of 12 Pizza Express restaurants across Chelsea and Westminster. - Line manager to 12 restaurant managers and a family tree of 19 assistant managers. - Line manager to Pizza Express Live manager at King’s Road Pheasantry (90-person capacity music venue in the heart of Chelsea) and input to the broader Pizza Express Live strategy. - Recruitment of all salaried employees and overseeing their 8-week training period. - Leading service improvement across the entire London Region through goal setting, improvement plans and celebrating best and improved performance. - Direct support to the Regional Director; regional P&L analysis, regional projects, estate performance reviews.
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Area CoachKfc Uk & Ireland Jan 2012 - Dec 2015Woking, Surrey , Gb- Accountable for P&L across a portfolio of 9 KFC restaurants of mixed asset type ranging from £2.3MM revenue drive thru to £800k express, with a combined revenue of £14MM. - Delivery of KPIs: Sales, GAP (Wastage/Unaccounted), Labour and customer satisfaction metrics - Line manager to 9 Restaurant Managers as well as 15 Assistant Restaurant Managers and a further 250+ Team Members and Team Leaders indirectly. Responsible for the recruitment, training and further development of all team to reach their full potential - Working closely with cross functional Head Office team delivering ops know-how for test market ops shakedown, guiding the decision for national launch - Maintaining close links with Restaurant Excellence on key projects including online Ordering solution and PepsiCo new concepts project. -
Snr Market Planning AnalystYum! Restaurants International Oct 2009 - Dec 2011UsLead Market Planner for Yum! Restaurants International in the UK and Ireland. Under this umbrella are KFC, Pizza Hut and Taco Bell. Experience in leading innovation in location planning, sales forecast methodologies at the forefront of business strategy and developing impact models to enhance decision making. Responsibilities also included sharing best practices with international colleagues. -
Market Planning AnalystYum! Restaurants International Jul 2007 - Oct 2009UsProviding site appraisals for KFC GB and Pizza Hut UK as well as taking on other project work as required.
Tom Hatcher Skills
Tom Hatcher Education Details
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University Of PortsmouthGeographical Information Science -
Gillingham School, DorsetHigh School
Frequently Asked Questions about Tom Hatcher
What company does Tom Hatcher work for?
Tom Hatcher works for Mowgli Street Food
What is Tom Hatcher's role at the current company?
Tom Hatcher's current role is Business Development Director.
What is Tom Hatcher's email address?
Tom Hatcher's email address is to****@****yum.com
What schools did Tom Hatcher attend?
Tom Hatcher attended University Of Portsmouth, Gillingham School, Dorset.
What are some of Tom Hatcher's interests?
Tom Hatcher has interest in Iceland.
What skills is Tom Hatcher known for?
Tom Hatcher has skills like Strategy, Leadership, Retail, Team Leadership, Business Planning, Forecasting, Customer Service, Analysis, Market Planning, Franchising, Teamwork, Management.
Who are Tom Hatcher's colleagues?
Tom Hatcher's colleagues are Amber Butt, Shafaetul Islam, Margarita Boycheva, Gabija Janciukaite, Tobias Searle, Giordana Moretti, Lori Shelbourne.
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