Kimberly Hatch Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Manage and provides guidance related to PMO processes and policies, oversees the work of project management staff, and works with other department leaders to define, prioritize, and develop projects and programs. Lead a portfolio of 20+ IT projects with a combined annual budget of $120M, ensuring alignment with organizational goals and business strategies.

Denver, Colorado, United States

Implemented and provided guidance related to PMO processes and policies, oversaw the work of project management staff, and worked with other department leaders to define, prioritize, and develop projects and programs.

Denver, Colorado

Lead high complexity IT product/application installation projects for a Fortune 500 healthcare technology organization. Manage a portfolio of IT projects with up to 30 project team members, ensuring project schedules are maintained and resources meet their committed delivery dates. Focus on Enterprise Resource Planning (ERP) Projects as well as Cisco.

Greater Denver Area

Created syllabi and classroom activities to facilitate comprehension of graduate level curriculum for the Business department, including Managerial Marketing, Leadership, Organization and Project Management.

Boulder CO

Managed projects for international clinical studies for MITG group, creating project plan aligned to stakeholders’ needs, and allocating resources. Supported Professional Services organization to ensure successful execution of business objectives through documentation and support activities.Created new process and procedures for the equipment portion of.

Oversaw and implemented the on the job training program for Customer Care organization. Provided feedback to training organization on the effectiveness of current offered training portfolio while also providing feedback on new training opportunities for the organization as a whole. Worked with leadership and individual contributors on individual.

Broomfield, CO

Acted as a single point contact for all Level 3 customer interactions. Managed customer orders throughout the order lifecycle including order entry, order validation, service activation, test and turn-up, technical customer account management, disconnects and billing activity. Provided complete project management beginning at order inception to billing.

Created effective, efficient, and appropriate training models and materials to meet overall business needs of the mobility department. Improved existing project specialist and implementation specialist initial training program in an effort to improve efficiencies and overall job knowledge.

Project managed emerging telecommunications service orders for major market tier one customer. Created project plan to meet the stakeholders’ needs and allocate correct resources. Developed new project management tool to create overall project efficiencies.

Provided wireless and VoIP E9-1-1 database provisioning and maintenance. Actively assisted with troubleshooting of Enhanced 9-1-1 database issues for over one hundred twenty clients.

Provided initial response and troubleshooting for all wireless customer reported issues. Produced and disseminated metrics as well as network recommendations.

Project managed deployment and post-deployment activities for tier one and tier two wireless customers. Consistently maintained project timeframes while remaining within the contractual scope of work.

Provided consultative telecommunications solutions to residential customers.

Project managed telecommunications service orders for major market tier one customers. Created activity and inventory reports on all orders processed through the Denver office.

Provided consultative services to major market tier one customers regarding dedicated and switched voice telecommunications.

Master Of Science (M.S.), Management, Project Management

Associate Of Arts (A.A.), Communication, General

Activities and Societies: Student Ambassador

B.A., Communications

Activities and Societies: Event Staff, Campus NARAL, Scuba ClubWalt Disney World College Program