Hateem Ali Email & Phone Number

Oakville, Ontario, Canada

Toronto, Ontario, Canada

Currently working on the UAR (user access review) projecto Coordinate with stake holders on 4 applications.o Get extracts from application team and compare those against the active and disabled userso Prepare glossary for functions and profiles for the application access reviewo Provide updates on daily basis to director and other stake holders on project detailso Work with different application and database teams on application developmento Get approvals for the deployments and escalate issues to different teams in timely mannero Maintain proper documentation of all processes and communication

Toronto, Ontario, Canada

• Working on the EOL (End of Life) project. All 2003 / 2008 R2 servers for which Microsoft support has ended. • Working on the In-place upgrade project. All those servers where application support was no longer available, we did inplace upgrade and made sure all servers were functional after the upgrade.• Working on the vulnerabilities for upgrade from TLS 1.0 to 1.2, SSL3, RC4 and birthday attacks• Worked on the hypervisor / VMware platform upgrade, upgraded from 6.0 to 6.7 and 7.0• Working on the server hardening project for OS 2016 and 2019 from scratch. Created the drafted policies with application & Infrastructure teams and applied the drafted policy on test OU with DEV and QA servers initially. After finalization of and approval from management, the policies were applied to the Prod servers.• Using Rubrik application for backing up VM’s and restoring. Patching of servers through SCCM• Implement, manage and maintain all aspects of our IT Infrastructure including Server Hardware, Software, Business Applications, Infrastructure Services, End user computing, etc.• Providing Tier 2/3 support during core business hours, after-hours/weekend (on call) support for critical IT Systems Build, deploy, configure administer, and maintain the VMWare vSphere 5.x and 6.x farms. • Monitor the health of the entire virtual infrastructure; proactively fix potential issues• Configure and maintain High Availability on the vSphere clusters.• Maintain security across all farms; perform vulnerability patching. As well as perform capacity planning; upgrade host servers hardware or add more hosts when required• Maintain Servers and storage hardware in datacenter; rack the equipment, configure remote console

• Building Win 2012R2 and 2016 Servers as per the build book• Resolving Tickets pertaining to Infrastructure Operations Team using the Ticketing System• Windows 10 Migration Part of the team in creating work packages and sequencing activities• Transferring files and setting to external hard drive using windows Easy Transfer. Installing windows 10. Moving back files and settings, Reinstalled programs and updated drivers• Working with vSphere 6.5 for managing the vCenters, vMotion, high availability, storage vMotion for Host based migrations of VMs in Production environment• Understanding of Change Management, concepts, Business Continuity and Disaster Recovery concepts as they relate to Distributed Systems architecture• Upgradation of AD server from 2008 to 2012, 2016• Working with Active Directory, GPOs, ADFS, DNS, DHCP, File & Print Server, IIS (Web Server)• Improved virtual machine performance by setting up load balancing and failover policies in virtual environment• Configuration and Maintenance of Microsoft Windows cluster Servers• Knowledge about SAN Configuration and Implementation, Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN Mapping and RAID groups• Tested remote access of lab environments to ensure stability of connection to ensure client satisfaction

Toronto, Ontario, Canada

• Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts and used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts• Created virtual switches and port groups, configured virtual networking settings for redundancy by teaming up NICs, and configure network traffic, security and load balancing policies• Worked on SCCM and WSUS for Windows OS deployment and Patch management• Created clones from existing VMs (both live and powered-off)• Identified highest space using folder on various NAS servers to free up disk usage using TreeSize Professional• Configuration, provisioning and support for internal on-premise and cloud-based servers, including but not limited to, Active Directory and Federated Services, DNS services and file sharing resources• Responded to server down alerts in a timely manner and brought them up via HP iLO• Acting as on-call support in the event of service or server outage or special events• Resolving tickets on daily basis for Tire 3 level• Part of the Windows change management Team such as implementing software updates, server reboot, coordination with application team to ensure everything is working fine after implementation of change records

Toronto, Ontario, Canada

• Installed Windows 2008R2/2012R2 in the created virtual machines and also installed the required roles, software and tools• Windows Server 2008R2/2012R2 installation, deployments, troubleshooting and automation• Troubleshooting the Hung VM Sessions on ESX Host & sending the files to VMware support for resolutions• Implementation of Active Directory infrastructure and Network fundamentals, protocols (such as TCP/IP, DHCP, DNS), Group Policy and Profile Management• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups• Provisioning and management of 3rd party application licensing, such as Adobe, Visual Studio, etc• Server maintenance, including by not limited to patching, backups, performance and availability monitoring• As part of the window Implementation Team build 2 to 4 nodes Windows cluster• Troubleshooted complex AD issues, i.e. performance of directory service in terms of messaging, replication issues• Strong Knowledge in creating various objects like User Accounts, Computer Accounts, and Auto Logon Accounts, assigning folder permissions to the users by gathering approval from the group owners

Pakistan

• Assist the Windows system administrator in the management and maintenance of the File, Email and Blackberry servers. Including adding new users and assigning user permissions• Lead technical support for the installation, configuration and maintenance of platforms for daily production requirements and project development• Maintained up-to-date documentation and procedures that define the operability of the infrastructure• Ensured clients’ server, desktop and network issues are resolved in timely manner• Planned and implemented Group Policies onto Workstations & servers to provide a more secured & controlled environment as well as planned and performed OS & hardware upgrade of windows 2000• Performed administration & support on MS Windows 2012 Domain Controller, DNS, DHCP, SQL and Printer services• Tier 2/3 support for technical support desk resolve escalated service requests from end-users• Developed technical notes and user guides for new software installations for end users• Monitored and enforcement of the company's anti-virus policy on individual workstations• Troubleshoot issues and outages promptly and efficiently by running diagnostics• Managed entire purchase on inventory related to hardware, software, and other IT supplies• Expertise in installing configuring and troubleshooting on Windows NT/Windows 2000/2003 servers• Overseeing system performance and troubleshooting issues• Created a backup and safeguarding the data if there are any hindrances• Performed system upgrades following new releases• Performed account setup, sustaining network integrity, server deployment, and security• Controlling & maintaining ATM Servers/network for 120 branches• Provided help desk support for all employees • Maintained, troubleshoot, and repair all equipment at a timely manor• Configured and install operating system, desktop applications, and network software