Hatem Ali Maher Email & Phone Number

Egypt

Egypt, Cairo

Cairo

 Accountable for achieving the goals and objectives of Vodafone Strategy, by Developing, designing, building, implementing and continuous improvement of all service models Accountable for business development strategy execution and ensure its alignment and integrity with strategic directions of the department, Vodafone Egypt, and VFG. Ensure achieving.

Cairo

 Leading a small team of four agents to provide hardware and software support for Vodafone handsets. Maintain communicated service level and quality.  Handling team schedule and work load. Dealing with support vendors like ( shipping and spare parts providers) Handling projects related to service center like ( tracking tool, employees clearance and.

Cairo

 Working as technical support specialist at Vodafone stores. Dealing with customers face to face to solve their technical issues that related to 3Gconnectivity devices. Handling multi tasks like (training, schedule)

Cairo

 Working in Vodafone technical call center as a second line support for handset and 3g connectivity devices. Handling multi tasks like (training, schedule and complaints).  Work as part of a Technical team to support any data device.

Cairo

 Work as part of a team to ensure the VDA-SBU function offers excellent Customer service at all times. Providing Vodafone customer with City Directory Service.  Organizing directory teamwork schedule and work flow. Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.