Launched corporate GRC-ITSM platform program providing oversight ensuring program execution to meet GRC-ITSM best Practices.Managing GRC-ITSM practices. Leading team to present, demonstrate, technical and sales discussions, pricing, sales and delivery strategy.

Demonstrated strong technical and functional expertise in gathering and analyzing business/functional requirements from the requirement sessions/workshops and documented in the Requirements Matrix. Involved in various development and support activities for enterprise scale ITSM solutionWork closely with GRC-ITSM business stakeholders to translate business goals into actionable plan and collaborative activities across RBCExperience in GRC-ITSM suite integrations (HPSM, uCMDB, Release Control, Connect-IT, Mobile, SARF, third party monitoring tools. Archer Platform for GRC Management)Develop various GRC-ITSM modules enhancement (Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, Release Management and Service Catalogue. Compliance Management, Risk Management, Audit Management) Performed as team member on an agile team focused on software delivery and supportInvolved in stress and performance testing

Optimized Interaction, Incident, Problem, Change Management, Configuration Management, and Service Level management based on the ITIL framework. Starting up project for HP Service Manager and general compliance with HP Software portfolioDesign, Installation, Customization, and support of the HP Software products including NNM, Operations for Unix, OVSD, BSM, SCAuto, Connect-it and HP Service Manager. Design and implement configuration management database CMDBConfiguration migration from HP NNM 7.53 to HP NNMi. Create and assist in the creation of document templates including reusable contents that related to implementation projects. Lead and manage implementation activities.

Optimized Incident, Problem Change Management, Configuration, and Service Level management based on the ITIL framework. Starting up project for Configuration Management Database (CMDB) and general compliance with HP Software portfolioEvaluate and implement new HP OpenView Product releases like NNM OVO, OVSD, Service Manager, Connect-it, and SCAuto.Design, Installation, Customization ,and support of the HP OpenView products including NNM , Operations for Windows and Unix ,OVSD, Data protector and Service Manager. Design and implement configuration management database CMDBProvide pre-sales support activities such as presentations, product demonstration, and customer meetings. Provide, participate, and Conduct workshops for our customers. Participate and contribute to RFP//RFQ process. An active member of billable projects involving one or more of the solutions that RealIT offersCreate and assist in the creation of document templates including reusable contents that related to implementation projects. Lead and/or manage implementation activities where appropriate. Help identify additional requirements for other products and services that customers may need. Collaborate and provide assistance with other RealIT’s members on billable and non-billable projects. Help resolve issues that has been escalated from the help desk. Provide assistance, where appropriate, to internal IT support and administration. Help document and manage a knowledgebase of procedures, tips, and tricks in ensuring the management solutions are functional. Help maintain a lab environment of various management solutions used mainly for prototyping our customer’s environments as well as a self-study, development center for our internal resources.

Headed the Technical team to design and implement HP OpenView Network Node Manager, OpenView Operation, and Service Desk based on the HP ISTM best practice. Installation, Customization ,and support of the HP OpenView products including NNM , Operations for Windows and Unix, OVSD, Data protector, and Performance Insight. Led the Implementation and co-ordination for ITIL process on the HP OpenView Service Desk like service call, configuration management, incident management, problem management, change management, workflow, database rules, templates, and automatic actionsLed and participated in all phases of the architecture development lifecycle from evaluation, analysis and design through to selection/recommendation of hardware, software, network protocols and security components and operating systems as well as the over-all architecture for organizations. Conducted Performance Analysis and gap Analysis, Requirements Gathering - Analyzing client requirements and estimating scopes of effort

EMITAC (HP OpenView platinum partner) HP OpenView Services Consultant HP OpenView Solution ArchitectResearch customer needs in IT Infrastructure Management to develop awareness and generate business opportunities. Work in conjunction with the Sales and Marketing Sales Teams by providing technical advice and assistance in developing, architecting, implementing, and integrating End-to-End Enterprise network, systems, applications and service management solutions based on HP OpenView framework and third party partner solutions. Conducts on-site technical presentations, seminars, Proof-of-concepts and Training on HP OpenView ProductEvaluate new HP OpenView Product releases like NNM OVO and OVSD. Responsible for creating, evaluating work proposals for projects and delivery of the RFP and RFQ responses required in the sales process, system sizing, and final configuration checkout. Conducts performance analysis and gap Analysis, Requirements Gathering, Analyzing client requirements and estimating scopes of effortProviding project documentation Installation, Customization ,and support of the HP OpenView products including NNM , Operations for Windows and Unix, OVSD, Data protector, Performance Insight, Symantec Enterprise Security Manger, And Symantec NetRecon. Conducts Technical NNM and Data Protector training for customers as part of solutionMigrations and Integration of HP OpenView with third party NMS applications including Concord eHealth, Nortel (Optivity), Cisco (CW2000), Insight Manager and e-security