Professional ExperienceCustomer Service Manager Affix Developments 2020 - Present Managed customer service operations to ensure high levels of customer satisfaction. Led a team of customer service representatives, providing training and support. Implemented processes to improve efficiency and service quality.Customer Service Manager Eceta Integrated Facility Management (Sabbour Al-Ahly Real Estate Development Company) 2017 - 2020 Managed customer service operations to ensure high levels of customer satisfaction. Led a team of customer service representatives, providing training and support. Implemented processes to improve efficiency and service quality.Operations Manager Eceta Integrated Facility Management 2017 - 2020 Oversaw daily operations, ensuring compliance with company standards. Coordinated with various departments to streamline operations and improve performance.Partner WHY (Clothing Import Company) 2012 - 2017 Managed business operations, including supply chain, marketing, and sales. Developed strategies to expand market reach and increase profitability.Station Operation Manager Sixty Company Car Rent Taxi London, Cairo International Airport 2011 - 2012 Managed taxi operations, ensuring timely and efficient service. Supervised a team of drivers and administrative staff.Sales and Marketing Manager Space Toon Satellite Channel 2009 - 2011 Led sales and marketing initiatives to increase viewership and advertising revenue. Developed and executed marketing campaigns to promote channel programs.Marketing Director Al-Mehwar Satellite Channel 2007 - 2009 Directed marketing activities to enhance brand visibility and audience engagement. Collaborated with production teams to create compelling promotional content.Sales Manager MBA Advertising Agency (Media Paying Agency, Ashraf Safwat Al-Sherif) 2003 - 2007 Managed sales teams, drivingIndustry Experience Entertainment Resorts Fashion Automobiles Media Real Estate