Head Of It Infrastructure Shared Services And It Operations
Abu Dhabi Emirate, United Arab Emirates
Provide technology support and contribute to the development, design and implementation of IT infrastructure planning to ensure they meet business requirements for ADCB group Deliver efficient Data Centre Operations, Server and end-user support, Helpdesk and Field Support services to ensure service availability for end users Managed and delivered programs across 6 vertical teams and managed more than 100+ high caliber professionals Responsible for IT infrastructure Operations, Technology Service Desk, Desktop Support, IT Branch Support, Group workstations, Datacenter/DR operations, RPA Automation, Windows/Virtualization/Messaging/Database/Unix/Backup support. Responsible for IT initiatives, business plans, IT budgets, IT driven business services Responsible for enterprise Networks of two large data centers, branches, ATMs IT Infrastructure strategic projects and Change Control Management Infrastructure strategy, roadmap, policies and standards based on business plans and application requirements Assist in the development of a Business Continuity Plan for the IT operations of the bank Efficient vendor Management