- Provide technical support for both hardware and software issues for servers and end users- Monitor the system daily and respond immediately to security or usability concerns, creating backups of data, Arrange and Perform operating systems and software upgrades and patching abiding to Change Management cycle- Administrate infrastructure, including Switches, WIFI, firewalls- Maintain, configure and troubleshoot Microsoft Active Directory to integrate business applications plus different features (DNS, DHCP and IIS).

-Administrate the company’s servers including production, development & testing environment. Managing Domain features A.D - DHCP, DNS, Backup, MS Exchange OWA 2013, WSUS, WDS, GPO, Print Server, Share. -Perform the required security configuration for the network security hardening (firewall, IPS, anti-spam, anti-virus also Management for the company including production, development & testing environment to meet business requirements-support end users on site or remotely for their facing issue in pcs, printers, scanners, fingerprint devices, handheld devices issues, coordinating with external maintenance companies to do any maintenance or installation for new equipment.

- Held a responsibility in project of gasoline cards helping and coordinating with Director of Business Development and Director of Activations and support with Petroleum marketing companies and theirs petroleum stations plus Industrial companies of this large project.- Responsible for Training the end users on the company services with Deploy new services/applications, Providing Handling end users by Performing any job-related task or command assigned from direct manager

Responsible for Answer inbound calls of call center handle all customer issues over the phone Solving ADSL problems while being practical and serious when handling customers.- Initiate Tickets in order to document the customers’ request ,Communicate effectively via email and over the phone , escalate issues to the direct manager if require an action

- Set-up and configure pcs, software standard images repair hardware and Identify, evaluate, and prioritize end-user problems and complaints.- Analyze problems and formulate plans of resolution by utilizing all technical resources to solve end-user problems plus escalate unresolved problems to appropriate support specialist